BMW of Henderson - Service Center

The service department was great and got me and in out of there very quickly. Haven't had any issues at BMW of Henderson and highly recommend them! there very quickly. Haven't had any issues at BMW of Henderson and highly recommend them! More

My car was in the shop for two weeks. The warranty company had to be notified to allow the repairs to be made. When I bought the warranty from another BMW dealer it was $5,000 and I was The warranty company had to be notified to allow the repairs to be made. When I bought the warranty from another BMW dealer it was $5,000 and I was told it would cover virtually everything except maintenance items. The first bill they gave me was $7700! It took them two trips into the shop to get the dealer to get it squared away, Once I got the car back I noticed they didn't even bother to wash it? Unfortunately I have driven BMWś for years and still have two today. The service from BMW of Henderson is always a nightmare! The cars are great, the service is not! More

Top notch service from Ian again. I will only go to him as everything with him is seamless. Easy to work with and trustworthy I will only go to him as everything with him is seamless. Easy to work with and trustworthy More

Ever since automation took over this dealership it’s customer service has gone down. I’ve tried to purchase a car from them 5 times in 8 years with no luck. They’re service department is much better pro customer service has gone down. I’ve tried to purchase a car from them 5 times in 8 years with no luck. They’re service department is much better provided you get one of they’re better service advisors. More

I brought my car in and I didn't realize it had an oil leak and the tires had really uneven wear from poor alignment. The technician showed me with a video the issues with my car, and the SA was thorough leak and the tires had really uneven wear from poor alignment. The technician showed me with a video the issues with my car, and the SA was thorough in his explanation. They also were able to get a significant amount of work done in 2 days which was critical because I had a road trip planned. Professional, courteous and fast. :) More

The car stopped in the middle of the freeway all upon sudden. Took it to dealership. Was told to replace certain part. Brought up the concern of the defect to the repair representative and was told it is sudden. Took it to dealership. Was told to replace certain part. Brought up the concern of the defect to the repair representative and was told it is not a defect and I have to pay for it. Normally cars do not stop on the middle of the freeway for no reason. Never had that happened to me before with 7 cars owned. Obviously defective and the dealership did not wanted to take responsibility of fixing it. Would never suggest going to the dealership and either buying another BMW or fixing one there! More

Since last year my experience has always been amazing. Autonation BMW was amazing and so was my agent. She was open, honest and fair❤️ My first oil change was also a great experience. Autonation BMW was amazing and so was my agent. She was open, honest and fair❤️ My first oil change was also a great experience. More

Greeted immediately and took my car for oil change. Great service but needs to provide some refreshment while waiting for 1-2 hours. I have been to other BMW dealers and they provide different beverages Great service but needs to provide some refreshment while waiting for 1-2 hours. I have been to other BMW dealers and they provide different beverages at least. More

Best. service.EVER!!! Ian was the service contact I worked with and he went above and beyond to help get me out in a reasonable amount of time as I had to service.EVER!!! Ian was the service contact I worked with and he went above and beyond to help get me out in a reasonable amount of time as I had to wait for my vehicle. I have worked with Ian before and it is ALWAYS a great experience working with him. He truly knows BMW’s cars and is always so helpful. More

I was able to get an appointment scheduled online for the very next day regarding a coolant leak. I had my car towed to the dealership to be fixed and Victor called me promptly when my car arrived to let me very next day regarding a coolant leak. I had my car towed to the dealership to be fixed and Victor called me promptly when my car arrived to let me know what was going on. He projected Monday for my car to be ready for pickup (it was Saturday). I of course would have liked my car back the same day, but I understood the situation and told Victor that was fine. He called back less than 4 hours later to let me know that they were able to complete the repair on my car. I was ecstatic! He told me I could pick my car up by 6pm when they closed. I told him unfortunately I worked until 6 and I wouldn’t have time to pick it up before they closed. He offered to give my keys to the sales team since they were open until 9pm and this made it possible for me to get my car that day. Thank you Victor and BMW of Henderson for making this repair on my car easy. I’ll be coming here in the future ⭐️⭐️⭐️⭐️⭐️ More