BMW of Henderson - Service Center

Kyle is by far the best service staff I have had in over 25 years. The waiting room is comfortable but I think it would be nice to have a few donuts and danish in the A M. 25 years. The waiting room is comfortable but I think it would be nice to have a few donuts and danish in the A M. More

The service department at BMW Henderson was amazing. Our X5 experienced engine trouble one hour outside of Las Vegas. It was on a Friday evening. We were scheduled to be in Las Vegas until just Sunda Our X5 experienced engine trouble one hour outside of Las Vegas. It was on a Friday evening. We were scheduled to be in Las Vegas until just Sunday. One dealership told us on a phone call they would "try to work us in" for a repair on Saturday. BMW Henderson in contrast scheduled an appointment for early Saturday morning. They told us they would be open until 7:00 on Friday, but that if the tow truck arrived after that we would leave the keys in a drop box. We arrived just before 7:00. Victor Amezcua in the service department met with us and explained they would start the repairs early Saturday and do everything possible to repair the car by closing on Saturday. The courtesy shuttle had just finished its rounds for the day, but a very helpful employee in the service department named Julia volunteered to give us a ride to our hotel, after normal business hours. She clearly went out of her way on a Friday evening to help us. As promised, Victor and the others in the service department did everything possible and completed the repairs by Saturday afternoon, allowing us to leave as scheduled on Sunday. I have never experienced this type of elevated service before with numerous other car dealerships over the years, and we were not even local customers. Victor, Julia, and others in the service department went out of their way to assist and accommodate us, helping us out of a huge jam. I would recommend this dealership to anyone! Thanks!! More

Stacy was amazing and helped me get an affordable solution to my problem In a timely manner solution to my problem In a timely manner More

Excellent great service knowledgeable willing to take the time to find the problem before committing to the work... time to find the problem before committing to the work... More

Most people avoid dealerships service centers. I’m very happy with the service they provide and how they communicate. Videos of suggested repairs, text messages for estimates and updates, as well I’m very happy with the service they provide and how they communicate. Videos of suggested repairs, text messages for estimates and updates, as well as friendly service. If you have a BMW this is a must for service. More

Service was quick, friendly and efficient. I would definitely return for any future service needs. I would definitely return for any future service needs. More

While the Service Manager, Stacy, is very nice, she is still hindered by the people who actually do the inspection and work. I have a concern that I will be contacting BMW Customer Service about. Not goin still hindered by the people who actually do the inspection and work. I have a concern that I will be contacting BMW Customer Service about. Not going to argue the point here. grrr. More

Albert did a fantastic job of getting to the bottom of my car’s issue and stayed in constant communication till the completion of the repair. car’s issue and stayed in constant communication till the completion of the repair. More

Very clean building and shop, everyone was helpful, service advisor kept me updated throughout the entire process! And even though we didn't move forward with an expensive repair we still appreciated t service advisor kept me updated throughout the entire process! And even though we didn't move forward with an expensive repair we still appreciated the work they could do for us! More

BMW of Henderson is the best BMW dealer we have ever had. We have owned BMWs since 1992 which spans many dealerships across many states. We have owned BMWs since 1992 which spans many dealerships across many states. More