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BMW of Henderson - Service Center
Henderson, NV
457 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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457 Reviews of BMW of Henderson - Service Center
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July 29, 2021
Things started off good but fell off fast. I was told that I would receive a veteran discount when I brought my vehicle in for service the service would’ve been approx $1500 bucks they found over $5000 w that I would receive a veteran discount when I brought my vehicle in for service the service would’ve been approx $1500 bucks they found over $5000 worth of things that needed to be fixed on my vehicle, I trusted what I was told. I was told that I would receive a veteran discount I was also told that I would receive a discount from management. When I came back in to pick my car up, I was told the veteran discount was a maximum of $100. I was told by the service guy Ian that it would be 10%. The wording gave me false expectations of what would be done. Then as I reviewed my invoice there is no manager discount,… the service guy went and talk to management and came back and told me I should be happy that they’re going to give me $150 off of the $5200 bill. As I drove my car home the warning light went off telling me that I need to top off my coolant. Then the more serious light came on that told me that I could damage my engine if I continue to drive. I called the dealership and received a call center instead the call-center guy chuckled as I told him what happened (WTH). I asked him what was funny and he told me he didn’t mean to laugh but he would be very upset if that happened to him. He put me on hold for five minutes and came back and told me that they would make an appointment for me to come in at a later date to fix my problem. I had to call several more times to try to reach a manager because all the phone lines were going to the call center due to no one being there during business hours,… a manager finally called me back. The manager said he’d send someone to my house this morning to check my car out and they review everything that was done to my car today. I have no faith that this dealership did what they said they were going to do to my car. And I honestly believed that what they did to my car some of the items were unnecessary but done just to trump up the charges. I’m really sorry I feel this way and I hope I can build a better relationship with this dealership. I was looking forward to having them as my main dealership since I live pretty close to the dealership I’ve always had Mercedes and never really had BMWs before. Having lived in Germany as a kid I do believe in German engineering and for the things that have just happened to my car the trumped up charges makes me very weary that the engineering and design of this car was bad enough for this type of experience. It just doesn’t make sense. More
by eugenejac
Employees Worked With
Ian Modepst. (Last name misspelled). He was very friendly I don’t think he is 100% to blame here
July 09, 2021
The service advisor told me he didn't have a loaner when I specifically booked an appointment for one. Instead of helping me find a solution he just said it was the booking agents fault. I called the servic I specifically booked an appointment for one. Instead of helping me find a solution he just said it was the booking agents fault. I called the service manager and he said that the advisor was wrong and that they could have got me a rental. They completely wasted my time. If they can't provide a good service experience and a loaner you're paying more at the dealership for nothing. Usually BMW dealerships have excellent customer service so this was very surprising. I'm never coming back. More
by saezemail
Employees Worked With
Service Advisor
November 20, 2020
They replaced my rear tires roughly 17k miles ago on a car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at car with 30k miles. Just had my fronts changed by nondealer and rotated them to rear less than a month ago. Took my vehicle in for service today at Henderson BMW and they told me my fronts need to be replaced because they are worn- the ones they just sold me 15k miles ago. Obviously they had not expected me to have changed my tires out so they saw that they had changed the rears, so the fronts must now be due. What an absolute scam. Now that my car is out of warranty, it looks like its time to find an honest independent BMW shop to service it. More
by BMW F30
Employees Worked With
Not on the list
February 11, 2020
Penny smart, dollar dumb. Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said i Tried to return a part and they said I installed it but I didn't because I took my car to an independent BMW repair shop for diagnosis and they said it was my starter. I had a new starter installed and BMW Henderson would not refund my money. The service/parts manager said it had markings that proved I installed it in the car. I suggested maybe BMW sent it that way and he smirked, meanwhile I have two open recalls on my 328i. WOW! BMW can make mistakes!!! Not sure what their customer acquisition cost is but they just paid $44.01 to get rid of one and write this review. More
by pwbednar
Employees Worked With
Parts manager
August 12, 2019
Worst service center. No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service cen No communications with customer and no call back. Left over 5 messages for 3 days never updates status and call back. Never recommend this service center for BMW. More
by unicorn
Employees Worked With
Christopher Fox
June 21, 2019
Service department helpful and courteous I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I c I bought a used 2013 5 series in 2014 and it has been a great car. I went there on a Sunday to browse, saw it and the next day when they were open I called and the salesmen brought it to my place of work for a test drive. Now that's service. It's time to upgrade to an SUV for my 3 grandchildren to ride in and am going back to BMW of Henderson. The service has been great, yes sometimes your car has to spend the night...so what. Life happens. Communication has been good when the car was serviced and the entire staff is always friendly. So as I said I am going back for an upgrade and I will write another 5 star review I am sure of it. More
by Rose R
Employees Worked With
John
May 17, 2019
False advertisement I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so I recieved a $100 off card from this dealership after I bought a brand new car and when i came to redeem it they said “we dont accept this anymore” so be careful of what you are getting in the mail or signing up from this dealership because they can say no to everything just like that! i dont have trust to this company anymore. More
by Csantiago
Employees Worked With
Devon
February 05, 2019
HORRIBLE SERVICE DEPARTMENT!!! Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaire Henderson BMW is a joke! Horrible service department. Poor communication and no sense of urgency, not to mention RUDE. Our 650i has never been repaired correctly and ends up back in service after about two days. Every single time. It's still not fixed. And of course they never have any loaners available but they keep your vehicle for at least a week. We will NEVER buy another BMW. Do not use this service department!!! More
by KatieS
Employees Worked With
Lisa, Rigo
January 04, 2019
Horrible service, bad customer service!!!! Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED Dont go here. Bad service. Especially joe the service advisor !!! No no no...! Never will i ever buy bmw again because of their bad service !!! RIPPED OFF! More
by JesD
Employees Worked With
N/a
December 19, 2018
Extremely unhappy with Henderson BMW. STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because th STAY AWAY!! Extremely unhappy with Henderson BMW. There were several problems that they didn’t fix!! First we took our 750 on September because the Engine was shaking a lot and the engine light was on. They said that they have a few recalls to fix. Then they started saying that the car has a few other problems If we wanted to take care of it, which I said no! I feel that from the beginning they wanted me to pay them thousand of dollars! Around November they called me and said that the car was READY and that I have to pay them several $$$$$ for some repairs that they did to our car. I took the car out on a Friday I tested on Saturday and there was the engine shacking again and the engine light turned on! I decided to take the car to the mechanic again on Monday because they told me that the car was ready but obviously It wasn’t... they said again that there was a few recalls to fix again. I had to say that they have the worst customer services ever! I have been calling them or emailing them about the car and they never had an answer about it until they finally emailed me and they sent me a list with another things that they need to fix in the car!! WHAT??? They didn’t even fix the car from the first place and they are asking me if I want them to fix others stuff which it on total was like 6,000! I told the guy that I am not paying or fixing anything else until they fix the few recalls that they told me they had supposedly fixed! A few weeks later he emailed me and said that they fix the recalls but I have to pay them 1,600 from “Who knows” also that the car has an engine light on??? That was the reason I took the car back a couple of months ago!!! that’s when I decided to go personal to fix these issues! When I got there I had to explain to the guy my concern and he called the “Service Director” JOE MONACO which I want to point out that he had the most crappy amateurish experience, worst attitude, doesn’t care about clients and let me walk from there with a car that I paid to be fix from the first place and he wanted me to pay again to fix the same problem which sounded ridiculous to me! I had to say that I took my other 750 to be fix with the same problem and 3 weeks later the engine started shaking again! 2 BMW’s that we are not going to be able to use because they are worthless!! I WILL NEVER PURCHASE A BMW AGAIN!!! More
by Cynthia Valenzuela
Employees Worked With
Joe Monaco
