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BMW of Jackson
Jackson, MS
153 Reviews
Jackson, Clinton, and Ridgeland drivers should know that a luxury driving experience is within reach. When you visit us here at BMW of Jackson, you’ll have the opportunity to see the latest luxury BMW models in our inventory
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 153 reviews
January 11, 2025
Easy to make online appointment- didn’t get a call from Service department after I could tell on the app that my car was ready. I had to call and ask if it was ready. I was told that the service department Service department after I could tell on the app that my car was ready. I had to call and ask if it was ready. I was told that the service department had called me and had call wrong number or the wrong person. Don’t understand why they didn’t call as they have my contact information. Supposedly that day there was no water at the dealership to wash my car. It was not vacuumed out either. Or did they offer for me to come back and have them to wash it. I also expressed my concern about the paint chipping in places off my car. My white X7 is only about six months old. I was told that it was road debris. I have owned cars for many years that did not have the paint coming off like this one. It’s concerning with a $100,000 car. More
by Jackie
Employees Worked With
Service dept
December 21, 2022
Excellent Service! On 12/19/22, I was traveling from Texas when my 2019 BMW 740i began to vibrate in the rear. Joshua Hollins and his team diagnosed, explained the iss On 12/19/22, I was traveling from Texas when my 2019 BMW 740i began to vibrate in the rear. Joshua Hollins and his team diagnosed, explained the issue and repaired the car in short order. In fact, the Service Manager, Larry Wilson, took time to test drive the car with me to ensure all was to my satisfaction. I was blown away - who does that anymore in this world of quantity driven production. Thank you for getting me back on the road! Y'all are the posture child for excellent customer service! If you live in or near the Jackson Metro area - don't hesitate; take your automobile here for your service needs! Gerry Williams, Nolanville, Texas. More
by gerry6.gw
Employees Worked With
Larry Wilson and Joshua Hollins
September 23, 2022
I’ve had one of the worst experiences I’ve ever had with a dealership. Greatly dissatisfied with the service and the service representative. Josh a service rep was one of most unprofessional nonchalant and a dealership. Greatly dissatisfied with the service and the service representative. Josh a service rep was one of most unprofessional nonchalant and dismissive representatives I’ve ever had. On top of keeping my car for over a month I paid 1,200 upon being fixed. The next day my car did the exact same thing it did before I brought it. It was and is still not fixed. Upon confrontation they said well something eles is wrong. Which was. Not disclosed prior. They did not seem interested in fixing the issue long as they got their money. Will not be back! More
by mybusiness4547
Employees Worked With
Josh
