BMW of Jackson

A very good experience. They were very prompt and courteous. I think it may have been Adam that worked with me. My service was done promptly and efficiently. They were very prompt and courteous. I think it may have been Adam that worked with me. My service was done promptly and efficiently. More

The BMW dealership of Jackson MS is a great dealership, and the service department is top notch. Especially, the service advisor, Adam Gladden. His attentiveness to me and the specifics for my X3 were like and the service department is top notch. Especially, the service advisor, Adam Gladden. His attentiveness to me and the specifics for my X3 were like nothing else!! More

This dealership has the most professional staff I have seen. They get you in and out in a timely manner and they take the time out to make sure that you are familiar with the vehicle before you leave the seen. They get you in and out in a timely manner and they take the time out to make sure that you are familiar with the vehicle before you leave the lot. our sales lady Sarrah Brown was an EXCELLENT person to work with and gave very informative info and details from beginning to end. I honestly can't say ENOUGH about her!! She is an awesome salesperson that is informative on everything. if you are looking to purchase go see Sarrah at BMW of Jackson!! you won't be disappointed! More

I appreciate that my car was washed and vacuumed. The service agent was very kind. The service agent was very kind. More

I am rating my advisor, Adam, a 10/10 because he was the only person who stayed professional and saw this through to the end. However, the communication breakdown between the BMW Service department and the only person who stayed professional and saw this through to the end. However, the communication breakdown between the BMW Service department and the Body Shop over the last three years was unacceptable. My car was originally brought in for front-end damage in August 2023. For two years, my left turn signal was intermittent. After three return visits, Adam finally identified the root cause—a faulty pigtail connector—in August 2025. Despite this diagnosis, I was left in a 'waiting game' between departments. When I contacted the Body Shop, they had no record of the part or my history. It wasn't until January 2026, after I drove two hours to the dealership to speak with management in person, that the situation was finally addressed. Once Adam took full control of the case back from the Body Shop, things finally moved. He provided clear instructions, kept me updated during a holiday delay, and ensured I had a loaner vehicle when my insurance rental had to be returned. Adam is the reason I am giving a high score; he understood my frustrations and acted with true professionalism. However, the fact that a simple pigtail repair took nearly three years and required me to drive two hours to force a resolution is a major failure in dealership communication. I am thankful the car is finally fixed, but the Body Shop and Service departments need to fix their internal hand-off process so other customers aren't caught in the crossfire. More

Adam is great, his customer service is exceptional and takes broad care of his BMW owners takes broad care of his BMW owners More

Everything was fine however it always takes longer than expected.. Adam the service rep was great. He issued a loaner car when service completion was going to take several days. expected.. Adam the service rep was great. He issued a loaner car when service completion was going to take several days. More

All questions answered clearly, there was good communication through the day and the whole process was smooth and easy communication through the day and the whole process was smooth and easy More

I appreciate the service on my car and I definitely appreciate the NICE loaner vehicles that I receive while my car is being serviced.. I’m provided updates and contact information if needed while my c appreciate the NICE loaner vehicles that I receive while my car is being serviced.. I’m provided updates and contact information if needed while my car is being serviced. More

I was very pleased with my first time getting my car serviced with you guys. serviced with you guys. More