Back

BMW of Jackson - Service Center

Jackson, MS

4.6
108 Reviews

108 Reviews of BMW of Jackson - Service Center

Sort by
May 03, 2025

Joshua Hollins, in the service center, always shows brotherly companion when contacted by phone, email, or in person. He is knowledgeable and always take care of my X4 when in need of maintenance or re More

by Jaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have not had experience with the sales department as I purchased my vehicle in another state.
May 03, 2025

Worst service ever-the very best at lying. Document one thing on paper- stated repairs are challenged Terry and Josh tuck tails run and lie. Very disappointed in the integrity of Jackson BMW. More

by kimbleygray
Recommend Dealer
No
Employees Worked With
Josh Hollis
May 01, 2025

Purchased oil change package . Was told oil can’t not be changed there . Contacted sales representative and Manager to ask if I could get prorate of what I paid for plan. Manager s More

by stephw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Josh Ashley .
May 02, 2025 -

BMW of Jackson responded

We're sorry to hear about the communication issues you've experienced with BMW of Jackson, Steph. Please reach out again, and we'll do our best to resolve this matter promptly for you. Thank you for bringing it to our attention!

April 30, 2025

Terry, service manager, is ALWAYS so accommodating and helpful. We had to have our car towed in after hours and there was no problem. The service was taken care of the following day. More

by WJQUON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Garner
May 01, 2025 -

BMW of Jackson responded

It's fantastic to hear that Terry and the team at BMW of Jackson provided such accommodating service. We're glad everything was handled smoothly for you, even with the after-hours situation. Thank you for sharing your experience!

April 29, 2025

Top notch all the way around. I enjoy dealing with the folks at this dealership. More

by jeff@jprpa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarrah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick McCary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

BMW of Jackson responded

Reviews like this one make our day! Thanks from the BMW of Jackson team.

April 29, 2025

Adam Gladden was a great help during our last visit! We live a few hours from the dealership and we were leaving from the airport in Jackson for the weekend. He helped get us to the airport so we coul More

by BARRYSCHUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Gladden
Apr 30, 2025 -

BMW of Jackson responded

Barry, we're delighted to hear that Adam went above and beyond to assist you during your visit at BMW of Jackson. We appreciate the feedback and hope we can continue providing excellent service for all your future needs!

April 29, 2025

Adam got me in and out expeditiously. I thinknthe dealership should invest in better car washes. These are BMWs. More

by dem1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarrah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

BMW of Jackson responded

Thank you for your feedback! We're glad Adam provided efficient service at BMW of Jackson. We appreciate your suggestion regarding the car washes and will certainly take it into consideration. Safe travels in your BMW!

April 25, 2025

Awesome customer service and very friendly and professional employees. Will definitely be back for all my BMW needs More

by 92aa13cr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hollins
Apr 28, 2025 -

BMW of Jackson responded

Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Jackson provided awesome customer service. We look forward to assisting with all your future BMW needs!

April 21, 2025

I have counted on this BMW dealership to take care of my vehicles for nearly ten years and they have never disappointed. More

by cunningham.gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Hollins
Apr 21, 2025 -

BMW of Jackson responded

Thank you for your loyalty and trust in BMW of Jackson over the years! We're delighted to hear that we've consistently met your expectations. Looking forward to many more years of serving you!

April 17, 2025

Joshua was proactive on bundling my maintaince service with a repair issue..saved me time More

by ale4711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua, Nike
Apr 18, 2025 -

BMW of Jackson responded

Thank you for stopping by to leave BMW of Jackson a wonderful review of Joshua!

1
...