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110 Reviews of BMW of Jackson - Service Center
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May 03, 2025
Joshua Hollins, in the service center, always shows brotherly companion when contacted by phone, email, or in person. He is knowledgeable and always take care of my X4 when in need of maintenance or re brotherly companion when contacted by phone, email, or in person. He is knowledgeable and always take care of my X4 when in need of maintenance or repair. More
by Jaye
Verified CustomerEmployees Worked With
I have not had experience with the sales department as I purchased my vehicle in another state.
May 03, 2025
Worst service ever-the very best at lying. Document one thing on paper- stated repairs are challenged Terry and Josh tuck tails run and lie. Very disappointed in the integrity of Jackson BMW. Document one thing on paper- stated repairs are challenged Terry and Josh tuck tails run and lie. Very disappointed in the integrity of Jackson BMW. The service department treatment our our years of loyalty made it very easy to NOT to purchase another BMW— Buyers be aware of the service department More
by kimbleygray
Employees Worked With
Josh Hollis
May 03, 2025
I arrived at the dealership 15 minutes before time and I notice that a lot of changes had been made due to construction. I pulled it to the service area and I was waiting on Adam Gladden to help me but he j notice that a lot of changes had been made due to construction. I pulled it to the service area and I was waiting on Adam Gladden to help me but he just sat on his xxx totally disregarding me. So I decided to walk inside but noticed all the service desk was placed outside so I went back outside close to Adam Gladden desk and he still didn't acknowledge until I said will you help me please. In fact no xxxx body greeted me. This was my second trip to this dealership the first trip was very pleasant the last one was horrible. I truly think he had a problem with me because of race, belive me when I say the race card is often used to discredit or make any simple situation worst so let me be clear I don't go around saying a situation seem racist to me if I truly believe it wasn't. More
by Michael Arnold
Employees Worked With
Adam Gladden
May 01, 2025
Purchased oil change package . Was told oil can’t not be changed there . Contacted sales representative and Manager to ask if I could get prorate of what I paid for plan. Manager s Was told oil can’t not be changed there . Contacted sales representative and Manager to ask if I could get prorate of what I paid for plan. Manager said he would contact me back and never did . Called back , no response More
by stephw
Employees Worked With
Terry Josh Ashley .
April 30, 2025
Terry, service manager, is ALWAYS so accommodating and helpful. We had to have our car towed in after hours and there was no problem. The service was taken care of the following day. helpful. We had to have our car towed in after hours and there was no problem. The service was taken care of the following day. More
by WJQUON
Employees Worked With
Terry Garner
April 29, 2025
Top notch all the way around. I enjoy dealing with the folks at this dealership. I enjoy dealing with the folks at this dealership. More
by jeff@jprpa.com
April 29, 2025
Adam Gladden was a great help during our last visit! We live a few hours from the dealership and we were leaving from the airport in Jackson for the weekend. He helped get us to the airport so we coul We live a few hours from the dealership and we were leaving from the airport in Jackson for the weekend. He helped get us to the airport so we could leave our car to be serviced. He also made sure we got back to the dealership from the airport when we returned. It was super helpful for us being from out of town. thanks! More
by BARRYSCHUSTER
Employees Worked With
Adam Gladden
April 29, 2025
Adam got me in and out expeditiously. I thinknthe dealership should invest in better car washes. These are BMWs. I thinknthe dealership should invest in better car washes. These are BMWs. More
by dem1029
Employees Worked With
