BMW of Jackson - Service Center

Adam Gladden and the service staff were awesome! I was traveling from Georgia to California and had some trouble starting my Z4 at a rest area. I went to the nearest BMW dealer I could find, Herron-Gear. traveling from Georgia to California and had some trouble starting my Z4 at a rest area. I went to the nearest BMW dealer I could find, Herron-Gear. I pulled in on Friday afternoon, 3 July without an appointment, but they got me in and fixed my car (ignition switch) very quickly and I was able to continue my cross-country trip. Thank you!! More

It just takes so long to get car service. I was there 3 hrs. Josh is awesome. He explains everything in detail about service needed for my car hrs. Josh is awesome. He explains everything in detail about service needed for my car More

I have had my car for 1 year and when a problem goes wrong I take it to the dealership/ they always greets communicate and handle the problem with wonderful service wrong I take it to the dealership/ they always greets communicate and handle the problem with wonderful service More

The service employee who waited on me Margaret Stept is special and I always try to get him. He hurried to get you done .. kind professional knowledgeable special and I always try to get him. He hurried to get you done .. kind professional knowledgeable More

I was most definitely pleased with the service that I received when taking my care to get serviced. I wouldn't trust anyone else to service my vehicle. received when taking my care to get serviced. I wouldn't trust anyone else to service my vehicle. More

AS ALWAYS, GREAT EXPERIENCE! I am a single elderly woman and feel that I get the best service of anyone. I feel that they give me factual information and great service. Servi I am a single elderly woman and feel that I get the best service of anyone. I feel that they give me factual information and great service. Service has been great for three years now. Thanks to Adam. More

Top Notch Service You can buy a BMW anywhere you want, but the most important and critical factor is the service department that takes care of you afterwards. Terry Ga You can buy a BMW anywhere you want, but the most important and critical factor is the service department that takes care of you afterwards. Terry Garner, the service manager has always taken great care of us through the years as well as the service advisors who work with us, usually Adam and most recently, Josh. I recently had service performed on my car which took a little longer than projected that was due to the late arrival of a part that had to be ordered. I was kept abreast of the issue and received a call when my car was ready. If you want top notch service for you BMW, Terry Garner and his crew are the ones to go to. More

Josh is very conscientious and takes good care of the customer. Maura is super friendly, very caring and customer oriented. She’s always that way! Thank you, Josh & Maura! customer. Maura is super friendly, very caring and customer oriented. She’s always that way! Thank you, Josh & Maura! More

Did good job replacing tires. Did not wash car. When asked for shuttle service pick up, waited and hour and half when was told I should hear from the driver in 15 to 30 minutes. Ended up taking Lyft to asked for shuttle service pick up, waited and hour and half when was told I should hear from the driver in 15 to 30 minutes. Ended up taking Lyft to go back to dealership since I did not want to wait any longer. Poor service overall and would not recommend to others nor will I be using the dealership again. More

The staff at Herrin Gear BMW have always treated me like family. Timely maintenance schedule, managers and staff with great courtesy and humble hospitality. I intend in the future to purchase other vehicle. family. Timely maintenance schedule, managers and staff with great courtesy and humble hospitality. I intend in the future to purchase other vehicle. I also had a beloved friend purchase their vehicle @ Herrin Gear. Sharif Hameed More