BMW of Jackson - Service Center

Did good job replacing tires. Did not wash car. When asked for shuttle service pick up, waited and hour and half when was told I should hear from the driver in 15 to 30 minutes. Ended up taking Lyft to asked for shuttle service pick up, waited and hour and half when was told I should hear from the driver in 15 to 30 minutes. Ended up taking Lyft to go back to dealership since I did not want to wait any longer. Poor service overall and would not recommend to others nor will I be using the dealership again. More

The staff at Herrin Gear BMW have always treated me like family. Timely maintenance schedule, managers and staff with great courtesy and humble hospitality. I intend in the future to purchase other vehicle. family. Timely maintenance schedule, managers and staff with great courtesy and humble hospitality. I intend in the future to purchase other vehicle. I also had a beloved friend purchase their vehicle @ Herrin Gear. Sharif Hameed More

I was seen and taken care of in a timely manner. Service manager ADAM is very courteous, well informed and keeps me well informed. I rate him a “five “ manager ADAM is very courteous, well informed and keeps me well informed. I rate him a “five “ More

Very professional experience Joshua is very nice Person and he is very helpful, no complaints about this guys, that’s why I go to BMW Person and he is very helpful, no complaints about this guys, that’s why I go to BMW More

Josh has a great attitude and he is always helpful!! Josh makes sure I’m comfortable while I wait for the service to be completed on my car. makes sure I’m comfortable while I wait for the service to be completed on my car. More

Very helpful and friendly service staff make you feel welcomed and updated me on service and additional work needed with cost, that’s a plus welcomed and updated me on service and additional work needed with cost, that’s a plus More

Excellent customer service Julius provided excellent customer service, was friendly, and straight to the point. The service team was also outstanding as they completed the maint Julius provided excellent customer service, was friendly, and straight to the point. The service team was also outstanding as they completed the maintenance I requested in a timely and efficient manner. I would certainly recommend Julius and the BMW team. More

Mr. Julius provided Exceptional Service even when the scheduling of the appointment was not quite accurate because of another BMW service representative. He provided thorough details about what had been scheduling of the appointment was not quite accurate because of another BMW service representative. He provided thorough details about what had been done and what needed to be done. Thanks More

Prompt, courteous service with my schedule and needs paramount to the dealership. The courtesy car of my choice was provide with a generous and thoughtful return time offered. paramount to the dealership. The courtesy car of my choice was provide with a generous and thoughtful return time offered. More

Josh made my first service experience at Herrin Gear BMW a great one! He is an asset to your dealership. I will definitely be back knowing Josh will take care of me. a great one! He is an asset to your dealership. I will definitely be back knowing Josh will take care of me. More