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208 Reviews of BMW of Jackson - Service Center
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Verified Customer
June 24, 2025
What every dealership should keep in mind is that you are only as good as your personnel. In my service case, the personnel had no or very little experience in customer service. The only words spoken to me i only as good as your personnel. In my service case, the personnel had no or very little experience in customer service. The only words spoken to me is that you are 10 minutes late for your appointment ( mind you I drove an hour in a storm to get there.) then the person said I need your key. When my service was complete he said, “ here’s your key, sign this, and your car is parked out in the parking lot. He shared no information about the service status of my car, he didn’t even reset my service notice, now my car is constantly saying my service is overdue. This is the person your customers see and interact with when coming to your dealership. More
by karenbloodsaw
Employees Worked With
June 23, 2025
Excellent Service Coordinator! Honest, Responsive, and professional Highly recommended Great experience Service completed on time as promised Honest, Responsive, and professional Highly recommended Great experience Service completed on time as promised More
by cttyra
Employees Worked With
Adam
June 22, 2025
Great work, only this is i asked for an estimate on some work. Didnt get the estimate but they went ahead and did the job. Just glad i had the money in my account to pay. work. Didnt get the estimate but they went ahead and did the job. Just glad i had the money in my account to pay. More
by fattedpup
Employees Worked With
Idk
June 21, 2025
I like this dealership first because it is closest to my home and secondly the people are nice. I’m usually done and on my way home within a few hours. Everyone is so nice and friendly and I like that. home and secondly the people are nice. I’m usually done and on my way home within a few hours. Everyone is so nice and friendly and I like that. More
by AMANDAOGARNER1228
June 21, 2025
It was service tome for my 530i and I stopped by, without an appointment. My service writer (Adam) jumped on it, got me taken care of and out the door. Adam is always great. an appointment. My service writer (Adam) jumped on it, got me taken care of and out the door. Adam is always great. More
by JIMMY.R.GARDNER42
Employees Worked With
Adam
June 21, 2025
Service time was great! I was in and out within two hours. Prompt and efficient. I was in and out within two hours. Prompt and efficient. More
by RENEAJAMISON
Employees Worked With
June 21, 2025
I needed a new gas cap door(flap). I wasn’t sure exactly what I needed. I stopped by the dealership to see what I needed to do. Josh Hollins knew exactly what I needed. He took me to t I wasn’t sure exactly what I needed. I stopped by the dealership to see what I needed to do. Josh Hollins knew exactly what I needed. He took me to the parts department, I ordered my part and when it came in the next day I scheduled with Josh to have it replaced. It was done in a timely manner and Josh was extremely nice and helpful! More
by elizlott433
Employees Worked With
Josh Hollins
June 18, 2025
Holds to their service commitments. Once you schedule you can build your day around what they promised. Once you schedule you can build your day around what they promised. More
by cpolk2007
