BMW of Jackson - Service Center

I recently brought my vehicle in for a routine service visit. I am a returning customer; I’ve had my BMW serviced at this dealership for years. The entire experience of this visit can be characterized b visit. I am a returning customer; I’ve had my BMW serviced at this dealership for years. The entire experience of this visit can be characterized by the complete inability to get anyone on the phone or get a phone call back. This is not acceptable. More

As BMW owners for over 20 years, the service department at Herrin Gear has always provided us excellent service. Terry Garner, the service manager is top notch. Adam, our service rep has always been acco at Herrin Gear has always provided us excellent service. Terry Garner, the service manager is top notch. Adam, our service rep has always been accommodating when we need service. When purchasing a vehicle, your options are wide open, but for us the most important requirement is service after the purchase and the reason we have purchased all of our BMWs from Herring Gear. The only negative with our most recent service was the loaner car we were provided. It was a new, low mileage vehicle that reeked of cigarette smoke and there was some type of sticky liquid residue on the front passenger seat. More

The service that Herrin Gear BMW of Jackson MS performed for my vehicle was an oil change. They did a great job and also provided me with service recommendations for the vehicle for my vehicle was an oil change. They did a great job and also provided me with service recommendations for the vehicle More

Excellent courteous service. Very clean environment The Excellent courteous service. Very clean environment The ladies restroom was very clean and everyone wore masks and social distanced. The sales Excellent courteous service. Very clean environment The ladies restroom was very clean and everyone wore masks and social distanced. The salesmen were very polite, also. More

I received excellent service from the dealer. They diagnosed my X5 while I waited and presented an overview which they repaired immediately; perfectly running truck. diagnosed my X5 while I waited and presented an overview which they repaired immediately; perfectly running truck. More

....Nothing but efficient and quality service - I could not ask for a better dealership. I have been purchasing BMW’s for the past 12 years and I will continue as long as the vehicle and service remain of not ask for a better dealership. I have been purchasing BMW’s for the past 12 years and I will continue as long as the vehicle and service remain of exceptional quality. More

Julius was so nice and helpful. They had my brake pads replaced quickly. They also changed my oil and had me back on my way home before lunch. replaced quickly. They also changed my oil and had me back on my way home before lunch. More

Great dealership! Had a problem with my BMW 640i, and Adam got me in right away! Car repaired in 1 day! Have bought several BMWs from this dealership—great sales and service! Adam got me in right away! Car repaired in 1 day! Have bought several BMWs from this dealership—great sales and service! More

Overall good visit. work was done under warranty and work appeared to be done properly. Car wash and vacuum was a nice touch . Would’ve been nice to have had a rental car. Shuttle driver friendly and on time appeared to be done properly. Car wash and vacuum was a nice touch . Would’ve been nice to have had a rental car. Shuttle driver friendly and on time so good work. Overall a much much better experience than I’ve had at any other BMW dealership across the country by far More

HERRIN Gear/BMW is the best dealership in Jackson. Their loyalty and outstanding customer service to customers are the reasons I continue to go back vehicle after vehicle. loyalty and outstanding customer service to customers are the reasons I continue to go back vehicle after vehicle. More