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BMW of Lenox

Lenox, MA

Overview
Employees
Reviews
4.6
42 Reviews
At BMW of Lenox, we’re dedicated to delivering a luxury automotive experience centered around performance, sophistication, and personalized customer care. Proudly serving drivers throughout the Berkshires and beyond, our team offers an exceptional selection of new BMW models, premium pre-owned vehicles, expert BMW service, genuine OEM parts, and tailored financing and lease solutions. Whether you’re searching for a dynamic sports sedan, a refined luxury SUV, or precision vehicle maintenance from BMW-trained technicians, our goal is to provide a seamless and elevated dealership experience from start to finish. As part of the McGee Automotive Family, we’re committed to building long-term relationships through professionalism, transparency, and an uncompromising commitment to customer satisfaction.
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374 Pittsfield Rd

Lenox, MA

01240

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Showing 42 reviews

December 19, 2025

BMW of Lenox is a beautiful new facility. Mitchell has always been very attentive and knowledgeable. It is a very professional reliable dealership. More

by marie.thurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Guest
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Dec 30, 2025 -

BMW of Lenox responded

Thank you for the wonderful review, Marie! We appreciate your support and will be sure to pass along your kind words to Mitchell. See you next time at BMW of Lenox! Safe travels!

December 12, 2025

Great timely service done by professionals. Service advisor Ethan always represents VW well and takes care to see his customers are well taken care of.. More

by Tincan880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Dec 30, 2025 -

BMW of Lenox responded

Thank you for sharing your experience with Ethan and the team! We'll be sure to pass along your kind words to him. We look forward to assisting you next time at BMW of Lenox!

December 06, 2025

Travis is by far most knowledgeable and upfront advisor I’ve dealt with in a long while. He kept me informed about my vehicle the whole time McGee Audi had possession. I highly recommend Travis. More

by Shannonbenoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis D.
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Dec 30, 2025 -

BMW of Lenox responded

Hi Shannon, thank you for choosing Berkshire BMW and for sharing your experience. We're happy to hear Travis was knowledgeable and communicative throughout the service process. We appreciate your support and recommendation!

November 20, 2025

Your service was great, and I always enjoy seeing you. Thank u for taking good care of my car, thanks . More

by Ppannisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Guest
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Dec 01, 2025 -

BMW of Lenox responded

We're grateful for your business and your fantastic review! Thank you for choosing Berkshire BMW! See you next time!

November 01, 2025

Had a mechanical/electrical problem that disabled our car while hundreds of miles from home. Despite being crazy busy, Mitch understood our situation and somehow was able to get us back on the road within ho More

by firehelmetmuseum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MITCH (Service Advisor)
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Dec 01, 2025 -

BMW of Lenox responded

We're grateful to hear Mitch sprang into action when you needed help the most and got you back on the road at Berkshire BMW. We'll pass along the appreciation.

October 25, 2025

From scheduling to check in to pick up… top notch service. Couldn’t recommend more. More

by grahamnyc
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hoch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
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Dec 01, 2025 -

BMW of Lenox responded

Here at Berkshire BMW, we are always thankful for positive feedback from our customers. Thank you, Graham!

September 26, 2025

I’ve been using this dealership for over 30 years and it is outlandish that they have suddenly started to charge a 3.25% fee for using a credit card. Other dealers family members use don’t do this and I’m i More

by Chris Waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Print
Oct 01, 2025 -

BMW of Lenox responded

Chris, we're truly sorry to hear about this dissatisfaction. That's certainly not how we want things to go! We will pass this feedback along to the team, and I encourage you to reach out if you would like to discuss this further. Thank you, Mark Hoch - General Manager - 413-443-4702

September 17, 2025

Service department is great, pleasant and efficient. . Not so for sales. Very disappointed in my experience buying the car. More

by sjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Hoch
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2025 -

BMW of Lenox responded

We're glad to hear you had a positive experience with our service department but disappointed that your sales experience didn't meet the same standard. We'd appreciate the opportunity to learn more about what happened during your purchase so we can address any issues and improve moving forward. Please don't hesitate to reach out for further assistance. Thank you, Mark Hoch - General Manager - 413-443-4702

Nov 28, 2025 -

sjr responded

Very disappointed with my sales experience. After I was quoted one price, the general manager insisted on a higher price. For want of $250 Berkshire Audi lost a valuable customer (This is the third Audi or BMW we have purchased from Berkshire Audi.) Alas, our last! Would certainly appreciate an explanation. Steve Rubin

August 29, 2025

They are very personable and friendly. I can tell they really want to help their customers More

by Klavinio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan in service and Laura in sales
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Sep 02, 2025 -

BMW of Lenox responded

This review puts a smile on our faces! Thank you for choosing Berkshire BMW and for sharing your support. Have a wonderful day!

August 28, 2025

First visit ever and extremely happy with the service, Allison was great and we will now be a Berkshire BMW/Audi customer More

by prc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison, service representative
Print
Aug 31, 2025 -

BMW of Lenox responded

We couldn't be happier to hear you say this! Thank you for visiting Berkshire BMW and for sharing your support for Allison. See you next time!

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