Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Lenox
Lenox, MA
42 Reviews
At BMW of Lenox, we’re dedicated to delivering a luxury automotive experience centered around performance, sophistication, and personalized customer care. Proudly serving drivers throughout the Berkshires and beyond, our team offers an exceptional selection of new BMW models, premium pre-owned vehicles, expert BMW service, genuine OEM parts, and tailored financing and lease solutions.
Whether you’re searching for a dynamic sports sedan, a refined luxury SUV, or precision vehicle maintenance from BMW-trained technicians, our goal is to provide a seamless and elevated dealership experience from start to finish. As part of the McGee Automotive Family, we’re committed to building long-term relationships through professionalism, transparency, and an uncompromising commitment to customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 42 reviews
February 23, 2023
Purchased two new BMWs at Flynn, now Berkshire BMW and got a great deal and the service over the years has been excellent. Unfortunately, we moved away and now find the local dealer not as good. got a great deal and the service over the years has been excellent. Unfortunately, we moved away and now find the local dealer not as good. More
by mtucker436
Employees Worked With
July 04, 2017
Re: Charged for oil not received-Did not know vehicle specs I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On tri I went to Flynn BMW for a oil change and was charged for nine (9) quarts of oil. Service completed and car returned freshly washed an vacuumed. On trip home, 22 miles away, "add oil" warning light came and I called Service Department who told me not to add oil, to prevent oil filling, and return for level check. Returned next day and was told they added "about 3/4 of a quart". Returned home and have checked the oil several times and it is still a half quart below full. I ordered a quart of oil on Amazon.com to add. In summation, I paid for 9 quarts and initially received about 7 quarts, made two trips to the dealer and still did not receive that for which I had paid. Apparently the service technician did not consult the service manual for proper amount of oil. Based on this experience, I no longer have faith in the abilities of the Flynn BMW Service Department and would not, in god conscience, recommend them to anyone else. As a result, I am now vetting independent specialists who, at least, know the proper amount of fluids required. Very disappointed. More
by Kemper
Employees Worked With
Mitchell
