BMW of Lubbock

Had a phenomenal buying experience at this dealership! Thank you Trinity for EXEMPLARY DISPLAY OF CUSTOMER SERVICE! Thank you Trinity for EXEMPLARY DISPLAY OF CUSTOMER SERVICE! More

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accide Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere. More

Bought a preowned vehicle from Cavenders. They are servicing air conditioner and fixing dent in back door. Suppose to take one week. Three weeks later, we are still waiting. I’ll make my firs They are servicing air conditioner and fixing dent in back door. Suppose to take one week. Three weeks later, we are still waiting. I’ll make my first payment before they get it fixed More

I am still pinching myself over the purchase of my 2023 BMW 30i! I get butterflies everytime I get to drive it. The total experiece from A to Z was amazing! Seth Pitman and M'Lis the Finance Guru were BMW 30i! I get butterflies everytime I get to drive it. The total experiece from A to Z was amazing! Seth Pitman and M'Lis the Finance Guru were so thorough, efficient and very knowledgeable. BMW of Lubbock, BAM! The total package. Thank you so very much! More

Great Experience with them. I purchased a Pre-Owned vehicle. My Sales Professional, Crystal Harvey was fantastic. She helped me in any way that she could. Using my own finan I purchased a Pre-Owned vehicle. My Sales Professional, Crystal Harvey was fantastic. She helped me in any way that she could. Using my own financing usually doesn't sit right with dealers but these people had no problem with it. The only thing that is keeping them from 5 stars is that the vehicle I bought started shaking very bad on the way back home as if the injectors might be going out. Then the engine light came on. The vehicle is under warranty still so hopefully it will get fixed soon. More

They committed to fix the recall within a day. They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one respon They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one responded. More

Had some issues with a salesman, addressed it with GM, they corrected the issue, by giving us a new salesman and sold us another vehicle. they corrected the issue, by giving us a new salesman and sold us another vehicle. More

Made a deal, scheduled appointment, drove 3 hrs to find car sold. Pitiful. Don’t trust sales manager!!! Allowed another saleswoman to sell car out from under us car sold. Pitiful. Don’t trust sales manager!!! Allowed another saleswoman to sell car out from under us More

Went to take my daughter’s car didn’t give us a loaner. Has had car over a week. Has had car over a week. More