Zimbrick BMW - Service Center

Excellent customer service! Always a pleasure to do business at Zimbrick. Would recommend them for anyone with a BMW. Always a pleasure to do business at Zimbrick. Would recommend them for anyone with a BMW. More

Had a recall to replace and Stacy Simonson made my experience great 👍 Great customer service. Thanks Marvin Stewart experience great 👍 Great customer service. Thanks Marvin Stewart More

Staff is always polite and helpful. Very honest and trustworthy. In for an inspection and they were very complete with explaining and issues found Very honest and trustworthy. In for an inspection and they were very complete with explaining and issues found More

I wnet in with what I tought was low tire pressure due to the change in temps. I actually had something in my tire. Even though they where booked solid they got me in and fixted my tire! Thanks Zimbrick B the change in temps. I actually had something in my tire. Even though they where booked solid they got me in and fixted my tire! Thanks Zimbrick BMW More

Very long but worth the read. I recently got a great deal on a 2015 GT and wanted to get a full diagnostic from a reputable location. I went into zimbrick bmw on Oct 19th and it w I recently got a great deal on a 2015 GT and wanted to get a full diagnostic from a reputable location. I went into zimbrick bmw on Oct 19th and it was an overall decent experience but the interactions felt forced and the diagnostic alone ran me just short of 500 bucks. I was told my blower needed replacing and I requested the replacement of a back taillight as well. I was able to set up an appointment for the repairs for Nov 07 (A bit far if you ask me) and was looking forward to the scheduled repairs. The morning of Nov 07 I dropped off my GT and was told the repair of my blower and a tail light should be completed by end of day (6pm). Later that day I receive a phone call from a stacy explaining how several bolts that are needed for my blower were actually not readily available to the mechanics and an order would have to be placed for said bolts. Postponing the repair until the following day (Nov 8). Extremely unprofessional and unorganized to not have all components for any repair let alone a repair that's been scheduled almost a full month in advance but I digress. So now the repair would be expected to be completed by end of day...again. Nov 8th comes and no communication between zimbrick and I has been initiated until nearly a few hours before they close. Stacy calls again and I was told that there was good news and bad news. I wanted the bad news first and was informed that my vehicles automatically closing trunk, had been shut so aggressively (had to be done manually) by an employee that the back window had "exploded". I was and still am highly upset, disappointed, and confused how such a company would hire mechanics, so negligent and unknowledgeable that a mistake like this could occur. Infuriatingly, the good news was that I did not have to pay for the replacement of my window, so gracious of them. I was told a new window would not be here in Madison until the following Friday so now my simple repair and replacement of a blower and back taillight like which was estimated to be completed within 12 hours is now extended into a week. This entire experience has been inconvenient to say the least. I would NEVER suggest this location ever to anyone. Much safer to get a diagnostic here but absolutely no repairs. More

I took my car in for brake fluid service. The service consultant was nice and good to work with. The work was completed within the scheduled alloted time. However I was disappointed with the The service consultant was nice and good to work with. The work was completed within the scheduled alloted time. However I was disappointed with the sales floor people. I was 1 of 3 customers in the entire sales floor. There were 4 or 5 sales people in the building. 3 out of those are definitely the regular sales persons, not managers. No one has said anything or even looked at me, once. I was looking at cars, getting into some of them. I tried to get into the IX but the door was locked. One guy saw me then pretending not seeing me when I was looking for someone help me get into the vehicle. Again I was in the dealership for 1.5 hours, no one else besides the service consultant said anything to me. Guess I won't be replacing my X5 with another BMW. More

They have staff which are lack in knowledge and are not willing to help and listen to your queries. willing to help and listen to your queries. More

Zimbrick BMW has a great staff and service, they go above and beyond! Always very helpful and accommodating! above and beyond! Always very helpful and accommodating! More

Scheduled my car for an alignment and oil change, brought it in, was helped quickly, and my car was ready by noon. Top notch customer service. it in, was helped quickly, and my car was ready by noon. Top notch customer service. More

Great service and friendly people. Always let you know what is going on. Video of the mechanic going over your car for you is great. Always let you know what is going on. Video of the mechanic going over your car for you is great. More