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Zimbrick BMW - Service Center

Madison, WI

4.2
95 Reviews

95 Reviews of Zimbrick BMW - Service Center

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July 12, 2022

Drove directly to the dealership first thing in the morning when I got in my car and discovered one of my tires had lost 10 pounds of pressure overnight. Service Department was busy but worked me in an More

by swimmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sindorf
June 10, 2022

Brian was very helpful and professional. Appreciated Alex's video of the inspection as a followup. Relaxed atmosphere. Great job. More

by Cheers!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Simonson, Brian Rauls
May 26, 2022

Never followed through on desire to upgrade car, despite 2 inquiries! Lack of explanation for work done. Had to ask where the car was--nothing voluntarily offered. More

by mbascheffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex ?, Sean Weckerly, Brian Rauls
May 11, 2022

Excellent service experience! Exceeded my expectations. Would recommend Zimbrick to any BMW owners. Have been to dealerships in Texas, Washington and others in Wisconsin. More

by drivinbmw65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Simonson
February 03, 2022

Excellent service. Car was done when promised and everyone was courteous and helpful. Highly recommend. More

by goates
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Rauls
November 10, 2021

Service was completed on time and as quoted. Facility is clean and staff was very helpful. More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Simonson
November 08, 2021

They were very respectful and explained everything thoroughly. I asked about an additional issue after they had started and they took care of it at the same time! More

by JonB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa?, Brian Rauls
November 03, 2021

Great! Service completed right on time. Everyone very friendly and accommodating. Pleasure doing business with BMW More

by DG
Recommend Dealer
Yes
Employees Worked With
Brian Rauls
October 15, 2021

Mike and Jake both went out of their way to get my car repaired. They got me in on a cancellation, explained the issue to me quickly and repair was completed same day. More

by Ryan i3 Madison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marshall, Jake Bauer
October 05, 2021

everyone was very pleasant and professional. Told them I was in a bit of hurry and they accommodated me by getting the service work completed sooner than originally thought. Will never take my BMW anywhere More

by Bucky fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jen Ellestad
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