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BMW of Napa Valley
Fairfield, CA
91 Reviews
At BMW of Napa Valley, the Premier Pure Promise ensures a hassle-free car buying experience. With a family-owned legacy since 1979, we aim to provide the best cars at the best prices without any worries.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 91 reviews
January 11, 2023
Kelly Kilker and Huy Phan were both excellent, friendly, and a pleasure to work with. Both were very helpful and explained/answered clearly all my questions since it’s my first time to buy an EV. I highly r and a pleasure to work with. Both were very helpful and explained/answered clearly all my questions since it’s my first time to buy an EV. I highly recommend BMW of Fairfield. Their service advisor, Ray Ojeda was outstanding and friendly, too. More
by Genie
Employees Worked With
Huy Phan, Kelly Kilker, Ray Ojeda
November 26, 2022
Was happy with the dealer, Brittany was amazing to deal with! Will recommend her and BMW of Fairfield to others! If I had the money to buy a second car today I would be right back talking to Brittany with! Will recommend her and BMW of Fairfield to others! If I had the money to buy a second car today I would be right back talking to Brittany More
by Esteindorf
Employees Worked With
Brittney Fisher
November 06, 2022
They didn’t even have time to talk to me. Kept saying will get back to me but never did . Called me a week later when I already had purchased the vehicle from another dealer Kept saying will get back to me but never did . Called me a week later when I already had purchased the vehicle from another dealer More
by Ravi
Employees Worked With
Lance Evans
September 25, 2022
Greg Locastro, was incredibly helpful. He made us feel welcome and comfortable, He was able to explained everything clearly. We will definitely come again and have Greg help us He made us feel welcome and comfortable, He was able to explained everything clearly. We will definitely come again and have Greg help us More
by Vguadamud
Employees Worked With
Greg Locastro
September 23, 2022
From the moment we walked into the dealership, we were given top notch service from Kelly and the rest of the staff. Everyone was helpful, friendly, efficient and very courteous! This was the best experie given top notch service from Kelly and the rest of the staff. Everyone was helpful, friendly, efficient and very courteous! This was the best experience I’ve ever had at any car dealership. More
by margchapin
Employees Worked With
Kelly Kilker
June 13, 2022
Brittany Fischer was amazing. She helped me decide between two very similar cars. She listened to what I was saying and used that information to make her recommendation. I always She helped me decide between two very similar cars. She listened to what I was saying and used that information to make her recommendation. I always dread going to the dealership but not anymore. The customer service made the drive from San Leandro to Fairfield worth it. More
by AMJ1975
Employees Worked With
Brittney Fisher and Kevin (sales manager)
