BMW of Newport

Easy, Great Experience! Mark Tortolani was extremely easy and enjoyable to work with and very knowledgeable of the BMW vehicles and products. I actually live in Virginia, but Mark Tortolani was extremely easy and enjoyable to work with and very knowledgeable of the BMW vehicles and products. I actually live in Virginia, but enjoyed working with him so much that I made the trip to Newport to purchase my new X3. This was the easiest car buying experience I've had to date. In fact, the experience was so easy that I basically purchased the car over text messages. I highly recommend BMW of Newport and Mark Tortolani. More

BMW of Newport to the rescue ! Last Saturday afternoon, I was visiting Newport, many, many miles from my home in Connecticut, when I had the misfortune of driving over a 1/4 " bolt Last Saturday afternoon, I was visiting Newport, many, many miles from my home in Connecticut, when I had the misfortune of driving over a 1/4 " bolt which went straight into the front tire on my brand new BMW X3. I had to return to Connecticut that night, and service departments everywhere were about to close for the weekend. I started to panic. First I called the local Goodyear dealer. They didn't have the tire, and it would take a few days to get one. I started to sweat. Think....Think...who would have the tire? I grabbed my Iphone and called BMW of Newport and spoke to John in the service department. They had the tire, and even though their service department was due to close for the weekend soon, they were happy to squeeze me in. Yahoo !!!!!!Thank you!!! When I got there, John brought me upstairs to their comfortable waiting area and even made me a cup of fresh latte. He had me back on the road in a jiffy. Thank you John, and BMW of Newport !!! More

Exceptional!!! I feel I need to mention that I very seldom provide a review....however I feel because of the "exceptional" attention that was given to my wife and I, I feel I need to mention that I very seldom provide a review....however I feel because of the "exceptional" attention that was given to my wife and I, it needed to be mentioned! I have purchased many vehicles in my life and I never had such an "exceptional" experience! Outstanding!!! More

Great customer experience We purchased my 2015 X3 from Bruce... Utilizing Tom as the manager. I'll start off by saying we originally had purchased from them at a different d We purchased my 2015 X3 from Bruce... Utilizing Tom as the manager. I'll start off by saying we originally had purchased from them at a different dealer and they were so good we followed them to Newport. We picked up our car via the Performance Car Delivery program in SC. An underutilized program that is absolutely awesome. Bruce setup everything so it went off without a hitch. Both Bruce and Tom have all the great attributes you'll likely read on this website. However, what truly sets them apart is the overall customer experience. The relationship they create with you makes you realize they truly enjoy BMW. As BMW enthusiasts, we wanted to develop a good repoirte as I'm sure this won't be our last one and I feel like with Bruce and Tom, we have. So... If the customer relationship is an important piece of your buying experience, BUY HERE! It's worth the drive. More

Wonderful, Simplistic, and Attentive Experience BMW of Newport made the search for a car as easy as possible. All staff members I encountered were very friendly, knowledgeable, and helpful. Blake wo BMW of Newport made the search for a car as easy as possible. All staff members I encountered were very friendly, knowledgeable, and helpful. Blake worked very hard to get me the car I wanted at a price I didn't even have to think twice about. This is a place I know I can call at any time if I need anything for my car and it's nice to know I can trust that. More

Outstanding Overal Experience with Personal Attention When I started working with Mark, I was in contact with 3 other dealerships in the area. Immediately on our first conversation, I came away impressed When I started working with Mark, I was in contact with 3 other dealerships in the area. Immediately on our first conversation, I came away impressed. He told me about why he chose to sell cars as a career; he told me about his love for cars; and he told me that he too had been a BMW customer at one point so he understands how I may be feeling. Since that time, every conversation with him was open and honest. He did everything in his power to make this buying experience the most positive I have ever had. He even exchanged text messages as late as 11:30 one night trying to work with me on the different financial options. When he got the car from a dealership, he even went around to take pictures of it because he knew my wife was out of town and would be excited to see the pictures. Throughout I felt as though he and I were in this deal together. When I took my wife in to close the deal and pick up the car, she was impressed with not only Impressed with Mark's attention to detail and service, but with the service provided by all of the staff. We were all very happy with the experience and would be happy to recommend it to any other person. More

Great experience and Bruce was fantastic! I was blown away on product knowledge and willingness to get us into a BMW. Our sales associate was fantastic friendly and enthusiastic a real profess I was blown away on product knowledge and willingness to get us into a BMW. Our sales associate was fantastic friendly and enthusiastic a real professional from start to finish. We will be back! More

Comments re outstanding dealership The dealership is well organized and customer friendly. Mark Tortolani was very easy to work with regarding our purchase of the 2014 BMW 535iX. H The dealership is well organized and customer friendly. Mark Tortolani was very easy to work with regarding our purchase of the 2014 BMW 535iX. He answered our questions and if he was not sure he immediately found out. At no time did he try to gloss over anything. We would deal with him again. The other personnel that we were in contact with were clearly professional and reasonable. Rich, the general manager, is clearly a quality individual. More

Great dealership I would definitely recommend the dealership to anyone looking to purchase a BMW. They are very professional, courteous and not pushy at all like some I would definitely recommend the dealership to anyone looking to purchase a BMW. They are very professional, courteous and not pushy at all like some of the other dealerships I worked with in the past. More

It does not get better than this! I recently traded in my 2011 328xi and brought home a new 2014 328xd. I had originally planned on buying the 2011 at lease end but Mark Tortolani poi I recently traded in my 2011 328xi and brought home a new 2014 328xd. I had originally planned on buying the 2011 at lease end but Mark Tortolani pointed out the significant economic benefits of the new diesel-powered 328 and effectively demonstrated its remarkable driving characteristics. It was not easy saying good-bye to the silky-smooth inline six but this new car is simply amazing: somewhat larger, great performer, loaded with advanced technology and about 25% less per mile to own and operate. Mark did a superb job of staying on top of me so I did not miss out on the May specials, paid close attention to all the details of the trade and the financing and worked tirelessly to hit the deadlines. I appreciate his professionalism and recommend both him, his manager Mike Richard and BMW of Newport without hesitation. More