BMW of Newport

Mark was friendly, diligent and informative throughout the purchase experience of my 2013 BMW 550i. I really wasn't in the market at the time he initially contacted me, but his considerate persistence pai the purchase experience of my 2013 BMW 550i. I really wasn't in the market at the time he initially contacted me, but his considerate persistence paid off, and he completed the sale. Prior to even meeting me, he was able to pick up intuitively on my 'style and comfort level' of car buying, creating more of an interest than I intended. As a result, before I even knew it, I was signing the papers for a car I hadn't even actually seen yet...lol. If I had any questions before, during or after my purchase, Mark responded immediately (via text, email or phone...) with the information needed in order to make the buying experience comfortable and smooth. Also, he was just excited as I when the car was delivered, which made everything fun, anticipating even more, the first drive home in my new car. Thanks for everything!!! More

Mark Tortolani was the most patient, careful, precise BMW representative at the entire dealership. He sat with me for hours locating the exact car I wanted, then followed through securing that very car. He representative at the entire dealership. He sat with me for hours locating the exact car I wanted, then followed through securing that very car. He listened to what I needed/wanted & stayed focused on getting only those options/packages. We discussed price & availability honestly so there were no surprises in the end. Thank you, Mark, for creating a most pleasant & easy experience. You deserve a raise & a promotion! Sincerely, Anne Beneville More

This dealership was recommended to me by several current customers over Inskip in Warwick for customer service and pricing. I was very satisfied with my experience, and will be recommending BMW of Newport customers over Inskip in Warwick for customer service and pricing. I was very satisfied with my experience, and will be recommending BMW of Newport to my friends. More

It was a pleasure to work with Mark Tortolani at BMW of Newport. Mark was very helpful and persistent, but never pushy; a rare trait in an auto salesperson. I would not hesitate to visit Mark for future Newport. Mark was very helpful and persistent, but never pushy; a rare trait in an auto salesperson. I would not hesitate to visit Mark for future purchases or to recommend him to friends and family. Mark went above and beyond in customer service and undoubtedly is the reason I finally moved forward with a purchase. Well done! More

I am a return customer x3 now so I assume that answers the quality of this dealership and the people who work for it. Mark was extremely helpful in my purchase. I was really looking for a pre-cert. Mar the quality of this dealership and the people who work for it. Mark was extremely helpful in my purchase. I was really looking for a pre-cert. Mark showed me a new BMW 3 which really didn't suit me after having 5's. Then he showed me the new 5 and we went for a test drive. He explained the features and had me try them as we went along. I fell in love with it and its technology. Bill, the financial expert, was very helpful as well, explaining in laymen's terms the cost, etc. I also need to compliment the Service Department Advisors. They have always been perfectly wonderful and honest. More

We found the folks here very accommodating. They helped us find just the right car without Being pushy. It was like dealing with a good friend. us find just the right car without Being pushy. It was like dealing with a good friend. More

Should have never purchased a BMW. I should have stayed with an American car company. BMW does not treat customers fairly nor do they care after a purchase has been made. BMW does not care about an issue with an American car company. BMW does not treat customers fairly nor do they care after a purchase has been made. BMW does not care about an issue with the vehicle. The customer service and customer relations are horrible. Customers are treated as if they are uneducated and do not know what they are talking about. Very regretful about purchasing a BMW. Now stuck with something that I am not happy about driving. It is a horrible thought. More

Mark is the reason I bought my convertible. Mark was attentive, patient, professional, persistent and fair. He made our 1st trip to the dealership worthwhile. attentive, patient, professional, persistent and fair. He made our 1st trip to the dealership worthwhile. More

Very simple process and excellent salesman. Mark was thorough, helpful and very eager to make car buying experience as streamlined as possible. He took care of the details in regards to returning my lea thorough, helpful and very eager to make car buying experience as streamlined as possible. He took care of the details in regards to returning my lease car which was a tremendous time saver for me. Mark appears to enjoy what he does and that translates to his customers. I have never liked the "dance" that you often have to do to get a fair price on a car and that was not the case with Mark. His enthusiasm and professionalism was greatly appreciated. Carmella Farrar More

In the fall of 2012 my wife and I drove about 100 miles from Massachusetts to this R.I. dealership as they had in stock several hard to find colors of the 2013 X3. Then, we were simply color combo shopping from Massachusetts to this R.I. dealership as they had in stock several hard to find colors of the 2013 X3. Then, we were simply color combo shopping. We had the good fortune to be assisted by Blake Stangohr. We explained to him the purpose of our visit and that we would not be purchasing a car until the spring of 2013. That was fine with Blake and he proceeded to spend a considerable amount of time with us answering all our questions. He asked if he could follow up with us in the spring and we were fine with that. I told Blake I was a bit skeptical about buying a car in R.I. as I was a MA resident. He simply stated they have quite a few Massachusetts customers and why that would not be a problem on their end. In April 2013 we had a call from Blake. Quite frankly I had pretty much forgotten about that visit. He asked if we were still in the market for a new X3. We were. As we spoke further we learned from him that the new 2014 model year X3 would soon be available. Blake helped us better understand the pricing structure and options comparing the 2013 and 2014 model years. He consistently provided us with data NOT pressure. As our interactions proceeded we decided upon a 2014 X3 and that BMW of Newport was probably the right dealership for us. Next came price discussions. We had done our homework and I had received price quotes for a custom order 2014 X3 from a number of dealerships in Massachusetts and New Hampshire. I had a price point in mind and told that price to Blake. That price was accepted. We ordered the car on a Wednesday. Amazing, exactly 2 weeks later that custom ordered car was at the dealership. Sometimes timing is everything. Blake was able to substitute our order for a order they had already in queue. In summary, we found him to be very knowledgeable in the BMW line. He listened to what we wanted and worked hard to meet our needs in a no stress manner. He patiently spent all the time we needed going over all the options and features. We were pleasantly surprised with the entire transaction as I was afraid we'd be pestered to death after providing out name and telephone number to a car sales rep. Live and learn. More