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BMW of Newport - Service Center

Middletown, RI

4.7
254 Reviews

254 Reviews of BMW of Newport - Service Center

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October 25, 2021

Jack and the service team are great ! Thanks again for Jack and the service team are great ! Thanks again for the service on my BMW More

by cjem3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler
Oct 26, 2021 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything!

October 23, 2021

Great service. Very accommodating. And quick! Nice, comfortable waiting area. Easy to schedule an appointment. More

by Brh1761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Oct 25, 2021 -

BMW of Newport responded

We are pleased to hear of your great experience! Thanks for taking the time to share it with us.

October 19, 2021

Outstanding service professional in Jeff Dosreis who has consulted me and serviced my 3 BMW’s over the last 10 years. My older, out of warranty, X5 arrived for service on a flat bed and Jeff with the techn More

by kevinp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Oct 19, 2021 -

BMW of Newport responded

Providing exceptional service is what our team strives for. We are elated to see that this was the case during your experience. Please let us know if you need any further assistance!

October 14, 2021

Service Advisor Paul Cunha always has expert analysis for the decerning BMW owner to to get the best driving experience. John Genereux More

by Johngenereux031
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Oct 15, 2021 -

BMW of Newport responded

Thank you for the kind review, John! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else!

October 11, 2021

In the past I’ve had nothing but great experiences with the service department at this dealership. However, things have taken a turn and not for the better. Calls go unanswered and unreturned. Vehicle was More

by Datv02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Dosreis
Oct 12, 2021 -

BMW of Newport responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. We strive to provide an exceptional experience for all our customers and we would like the opportunity to resolve this issue. If you are willing, please reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com to discuss this further.

October 05, 2021

Great service timing. Informative information regarding what services should and would be performed with no delay More

by Jimcoccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Oct 06, 2021 -

BMW of Newport responded

Thank you so much for taking the time to share your experience with us!

September 25, 2021

This service appointment was easy and professional. We have used Jeff D in Service for many years Angell is excellent (top notch) More

by hollyklippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Sep 27, 2021 -

BMW of Newport responded

Thank you for sharing your service experience at our dealership!

September 15, 2021

Service writer Jack is a class act; attentive and smart without the typical BMW elitism. More

by brian.commette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler
Sep 15, 2021 -

BMW of Newport responded

Thank you for the kind review! We are dedicated to providing a welcoming, quality experience for all customers, and are pleased to see that you felt that during your visit. Please let us know if you need anything else!

September 03, 2021

Always welcoming and efficient. First class service all around . There is no reason for you to demand a 25 word response. They do a great job and treat their customers well. More

by Bb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Cunha
Sep 03, 2021 -

BMW of Newport responded

We appreciate your great rating! If there is any further way we can assist, do not hesitate to reach out.

August 30, 2021

J. Tedder and BMW of Newport always makes it an easy process when servicing my BMW. I refer anyone in the market that is purchasing a BMW to visit Mr. Jeffrey Cairo for his years of professionalism. More

by co
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tedder, Jeffrey Cairo
Aug 31, 2021 -

BMW of Newport responded

Thanks for the great review, we appreciate it!

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