BMW of Newport - Service Center

excellent service As usual, a stellar service experience. Jeff Dosreis, service adviser and Kurt Walker, technician are excellent, and always a pleasure to deal with. H As usual, a stellar service experience. Jeff Dosreis, service adviser and Kurt Walker, technician are excellent, and always a pleasure to deal with. Highly recommended. More

Very efficient Very quick and efficient. Service and product consistent with communication. Highly recommend. Will certainly return for service and future purchas Very quick and efficient. Service and product consistent with communication. Highly recommend. Will certainly return for service and future purchases. I feel well cared for. More

Awesome BMW Service Team! Always have great service experiences here. The last visit was exceptional. Jeff and the rest of the team were excellent! Very professional and effici Always have great service experiences here. The last visit was exceptional. Jeff and the rest of the team were excellent! Very professional and efficient! They make it look easy. More

Service Great experience. Took care of all of my issues.would continue to bring my business to BMW of Newport. Thanks for all of your help. Great experience. Took care of all of my issues.would continue to bring my business to BMW of Newport. Thanks for all of your help. More

On the Road Again IA tire replacement was required on my 2015 Alpina B6. None were in stock, so new one was ordered. Was given a new loaner car to use for a couple of IA tire replacement was required on my 2015 Alpina B6. None were in stock, so new one was ordered. Was given a new loaner car to use for a couple of days. Tire was replaced, car washed and matter solved to my satisfaction. Thanks to John Tyler and Jeff dos Reis in Service for giving me exemplary customer service. More

Great service When you walk in the door you are always greeted with how are you today by name. You are treated like family not just a number. When you walk in the door you are always greeted with how are you today by name. You are treated like family not just a number. More

If you like your paint, don't get your car washed here I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they re I went into the dealer today to get a 2nd stage brake light malfunction error checked out. Turns out they think it was the brake force bulb so they replaced it, if it comes back might need to replace the lamp assembly.. But that's the good part of the story. They did a free wash when they were done with the car. I went out to put my bag in the trunk, and i noticed tons of sideways scratches in the trunk, bumper lip, rear side panels, doors, hood. It was a pretty sunny day here in New England so you could see everything quite clearly. There were parts that were worse (denser scratching) than others, and you can tell they used a wash mitt that was dirty and they were not cleanly rinsing it. Just flopping it back into the same dirt/grime that was coming off the car. Really? Who trains these guys. I went back into the service manager, and he was on the phone. But asked if i had a problem with the car, and I said yah they scratched the xxxx out of the car.... Then he threw off an attitude, and said well i can't just drop everything. I never said too! Someone else overheard and grabbed the detailing manager and brought him over after a few minutes of waiting. Then the detailing manager comes over, and I let him know the details of what I was mad about. The car was still dirty and the entire car had a bad amount of scratching from a bad wash. We went out to the car and instantly you can tell the car was scratched up, you could see every line since the sun was out blaring on the black sapphire metallic paint. Best part is one side of the car, and wheels were like half-assed cleaned. I guess no light's in their shop I basically flipped out on him since this is unacceptable in a few words, while he tried to diffuse the situation. Ultimately, I really never want them to touch it again. But they have to fix the scratches as it is a complete mess and lazy workmanship. They are responsible for messing it up, and they have to fix it. He also insisted that they have someone properly wash the car before I leave. Although I was pretty hesitant on this, I let them take it and clean it up. Obviously knowing that I'm pissed and I'm actually going to look at the car! While I was waiting the detailing manager pulled the kid out that did the xxxxty job, and everyone else in the department to show them the poor job that they produced and to highlight the neglect. He sent the kid home that day, and told me he got a warning if he does it again he'll get fired.. I also scheduled an appointment in a week to have them really detail the car to remove the scratches. Hopefully that will be the end of my story. More