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BMW of Newport - Service Center

Middletown, RI

4.7
254 Reviews
Call Service Center (855) 503-6346

254 Reviews of BMW of Newport - Service Center

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September 04, 2024

This is a great dealership. Everyone there is so nice, answer all my questions and i never feel rushed. They take great care of my X5. Definitely recommend if you are in the m More

by DM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Cairrao, Stephen Mercier both 5 stars, Nicholas Beeckman, Paul Cunha
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Sep 05, 2024 -

BMW of Newport responded

Thank you for your fantastic review! We're so glad to hear that our team takes great care of your X5 and that you feel comfortable and well-informed during your visits. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service. If you ever need anything, don’t hesitate to reach out!

August 14, 2024

Excellent service. Clean environment and car was returned clean and fixed properly. No complaints given. More

by Pjrap21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle tech and Ayden driver delivery and pick up, John Tyler
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Aug 19, 2024 -

BMW of Newport responded

We genuinely appreciate your positive review. Should you have any future needs, don't hesitate to reach out to us anytime!

August 03, 2024

Upset at first when the problem was fixed that last 2 days but did excellent job after. More

by analydavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Aug 05, 2024 -

BMW of Newport responded

Apologies for the initial inconvenience. Glad to hear your issue was resolved satisfactorily.

May 25, 2024

Had my rims repaired and they did an excellent job. This was my first visit. More

by jimlorie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Volpicelli, Paul Cunha
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May 28, 2024 -

BMW of Newport responded

We're thrilled to hear that you had a great experience with us, especially on your first visit! We strive to provide excellent service and we're glad we could help with your rims. We look forward to serving you again in the future. Thank you for your review!

May 24, 2024

Always a top notch experience at any Grieco dealership we do business with. Robert, Mark G and Jimmy deliver every time. More

by Joe T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Costakos, Mark Grenga, Bo St.Angelo, John Tyler, Jeff Dosreis, Paul Cunha
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May 24, 2024 -

BMW of Newport responded

Thank you for your positive feedback! We're thrilled to hear that Robert, Mark G, and Jimmy consistently provide you with top-notch service. We appreciate your continued business with Grieco dealerships and look forward to serving you again in the future.

April 30, 2024

Great attentive service - appreciate the option to store my winter wheels and tires. Great service team. More

by cjem3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex - Service
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May 01, 2024 -

BMW of Newport responded

Thank you for your positive feedback! We're glad to hear that you're satisfied with our service and appreciate the convenience of our winter wheels and tires storage option. We look forward to serving you again in the future.

April 23, 2024

Excellent service! !! I am very happy with all the people I worked with at BMW of Newport. More

by Romanndogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Apr 24, 2024 -

BMW of Newport responded

We're thrilled to hear about your positive experience at BMW of Newport! We strive to provide excellent service and we're glad to know our team met your expectations. Thank you for your feedback!

April 17, 2024

Michael is a great service advisor. BMW of Newport is always a pleasure to work with. More

by co
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 18, 2024 -

BMW of Newport responded

Thank you for your kind words! We are glad to hear that you had a positive experience with Michael and our team at BMW of Newport. We strive to provide excellent service to all of our customers and we appreciate your feedback. We look forward to working with you again in the future.

March 22, 2024

I only have experience with the service department - and am super impressed! They’ve gone out of their way to help me with an unexpected issue with my car and treated me with kindness and professionalism in More

by Emily H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rolando, Service Mgr (cannot recall his name)
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Mar 22, 2024 -

BMW of Newport responded

Thank you for sharing your positive experience with our service department! We are thrilled to hear that we were able to help you with your unexpected car issue and that you felt treated with kindness and professionalism. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future. Thank you for the 10/10 rating!

March 07, 2024

Could not fix the problem with my undrivable car, kept having me pay money in service for different things that were supposed to be related to the problem but same issue every time I went to pick it up. I More

by vandrade14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Cunha
Report | Print
Mar 11, 2024 -

BMW of Newport responded

We are sorry to hear about your frustrating experience with our service department. We strive to provide effective and reliable service to all our customers. To investigate the matter further, please reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com.

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