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BMW of Newport - Service Center

Middletown, RI

4.7
254 Reviews

254 Reviews of BMW of Newport - Service Center

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December 31, 2022

Great job replacing all brake wear parts. Good dialog with great service departnent. The new drop-off/pick-up garage and service writer area is great! More

by Garshar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Paul Cunha
Jan 03, 2023 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

December 01, 2022

They are very curtious. They do what they say in a timely manner. I highly recommend them More

by Redhead66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Dec 02, 2022 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything!

November 11, 2022

High quality of work but communication with the service department was a little difficult at times. More

by Patrick1195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Tyler
Nov 14, 2022 -

BMW of Newport responded

Thanks for the great review. Please let us know if you need anything!

November 05, 2022

I would like to thank the staff at Newport BMW for the outstanding service that I received this morning. My service provider and staff gave such a friendly welcome and professional service today, that is More

by Larry N McClinton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Frances
Nov 10, 2022 -

BMW of Newport responded

Thanks for the great review, Larry. Please let us know if you need anything else in the future!

October 18, 2022

Great service. Honest and halpful. Have been servicing and buying with them for over 10 years. More

by corsair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler, Paul Cunha
Oct 26, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

October 15, 2022

Excellent and top notch service. Have been getting my cars serviced here for over a decade. Excellent mechanics, and service advisors. Have dealt with John Tyler for years and he alw More

by Nancy T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyler
Oct 17, 2022 -

BMW of Newport responded

We are happy to hear that, Nancy. Thanks for taking the time and letting us know.

October 13, 2022

BMW Newport has the best service department I have ever encountered! Their techs and service advisors are highly competent and 100% customer focused! Recommend at the highest level! More

by DaveM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grenga, John Tyler, Jeff Dosreis, Paul Cunha
Oct 14, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

September 24, 2022

Jeff at Newport BMW service always is honest and makes taking my car there a treat rather than a hassle. He is extremely accommodating when a rental is needed. I can trust that he will make sure I leave w More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dosreis
Sep 28, 2022 -

BMW of Newport responded

Thanks for the excellent review! We are so pleased to hear about your experience with Jeff and the team. Please let us know if you need anything.

September 23, 2022

While on vacation with a young child we experienced some unusual mechanical issues and BMW of Newport provided incredible, unscheduled support and piece of mind. The service department was really responsiv More

by Newport Vacationer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Alex, John Tyler, Jeff Dosreis, Paul Cunha
Sep 28, 2022 -

BMW of Newport responded

We are happy to hear that. Thanks for taking the time and letting us know.

September 18, 2022

Staff was pleasant. Performed an oil change, checked tires, and air. Waited 2.5 hours. Asked for wash and vacuum. Only wash done. Did not reset oil change digital marker More

by seabreezekris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Tyler, Jeff Dosreis, Paul Cunha
Sep 20, 2022 -

BMW of Newport responded

Hello, we have searched our records to find a match to your experience but we have not had luck so far. Could you reach out to Mark Grenga, General Manager, via email at mgrenga@griecocars.com with the contact information that was used during your service visit? Thank you.

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