BMW of North Canton

BEWARE USED CAR BUYERS!!! This has to be the worst purchasing experience of a used vehicle I ever had. All I can do is forwarn any person even remotely considering purchasing a used vehicle from this purchasing experience of a used vehicle I ever had. All I can do is forwarn any person even remotely considering purchasing a used vehicle from this Cain BMW dealership is to stay as far away from them as possible. The dealership and the sales personnel are very aware of any " lemons" on the lot. If a vehicle has been there for close to 3 months there is a reason. I highly recommend having an outside mechanic not affiliated with the dealership do a complete vehicle check PRIOR to purchase, mechanically and body , for a fee that you will never regret paying for. I did not do this, and regretably the vehicle I purchased is an outright LEMON verified as such by 2 independant licensed mechanic sources. This dealership has refused to take the car back. Go to a dealer who will exchange the car in 30 days if you are not satisified.( Those dealers do exist.) Do not trust their acting and pretended niceness. These guys are there to get your money period. You are nothing to any of them. And if this transaction involves deceit and outright fabrication, it is the norm for these guys or masters of thievery/crooks at Cain! Again, do not trust this dealership. I do not take time to write this type of remark unless it is really necessary and in good conscience the correct thing or path to follow. Guess the Cain money machine will screw the average joe. THIS MISTAKE OF GIVING THEM YOUR BUSINESS WILL AFFECT YOU IN A NEGATIVE FINANCIALLY AND EMOTIONALLY. More

John was very helpful in answering all my questions. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. Very good first experience with Cain BMW. I highly recommend to this dealership to someone interested in a BMW. More

There was no pressure - I got all the information that I Needed from Eric. It was also hassle free and an easy buying experience. IF I had to buy another BMW - I would certainly go to Cain BMW. Needed from Eric. It was also hassle free and an easy buying experience. IF I had to buy another BMW - I would certainly go to Cain BMW. More

I visited at least 15 different dealerships in my search for the right car and right dealership. I found most dealers to have the typical salesmen that I would expect. I won't take my time or the reader's for the right car and right dealership. I found most dealers to have the typical salesmen that I would expect. I won't take my time or the reader's time to complain about the other salesmen. Incompetence, obnoxious, clueless..... wow! Greg Haines, from CAIN BMW in North Canton, in contrast to the others, was great to work with from start to finish. He demonstrated courtesy, kindness, competence, knowledge, and professionalism. As a result of this experience, I purchased a new BMW X5. I will recommend the CAIN dealership to others. Also, my initial contact with Steve Martin in parts has also been very positive. I will look forward to dealing with Steve in the future as well. thanks. .rodpamer More

I visited three BMW dealerships in my area (NE Ohio); the first(in Akron) was typical salesmen-high pressure environment with old-school mentality price games. The second (Cleveland) didn't seem too motivat first(in Akron) was typical salesmen-high pressure environment with old-school mentality price games. The second (Cleveland) didn't seem too motivated to sell me a car. At the first sign of me wanting to negotiate the price down it was almost as if they were done talking to me and at one point actually told me to go to another dealership (after referencing a trade-in value offered to me from their nearest competitor). "That's a good deal, I would take it" are the exact words the salesman told me - this was within my first conversation with them. Never indicated a price match or willingness to move on price whatsoever. So, I took his advice, went to his competitor (Cain in N.Canton) and ordered and brand-new fully loaded X5. Greg from the Cain dealership was very easy to work with, no pressure, no hassles; first-class operation. We did play the price game somewhat but was done tastefully. I would definitely recommend this dealership (as well as vehicle) to anyone who would ask. More

Erik was extremely professional, courteous, provided various options, open to negotiation. I rated the customer service great, b/c welcoming atmosphere, associate was attentive to my concerns and needs various options, open to negotiation. I rated the customer service great, b/c welcoming atmosphere, associate was attentive to my concerns and needs. The quality of the vehicle is very good. Everyone within Cain BMW extremely friendly, and courteous. I would highly recommend Erik as well as dealership to others based on my experience. More

Erik did a good job showing me my options. He seemed Erik did a good job showing me my options. He seemed honest and genuinely interested in helping me find the car I would like best. He arranged a lea Erik did a good job showing me my options. He seemed honest and genuinely interested in helping me find the car I would like best. He arranged a lease for me that fit my price and timing needs and even arranged for a weekend test drive of the car I was interested in. I guess it worked! More

I stopped by Cain BMW to look for an X5 that was advertised. Erik Worley offered the customer service that you can only find at a first class dealership. He was knowledgeable about the car, helpful advertised. Erik Worley offered the customer service that you can only find at a first class dealership. He was knowledgeable about the car, helpful in answering my questions and showed patience during my decisions. With his guidance Cain's worked with me on a price and had my car ready when I arrived to pick it up. Everyone was friendly and extrememly professional. It was a wonderful experience and I look forword to working with Erik and Cain's again in the future. I will definitely recommend Cain's to family and friends. More

John gave excellent customer service by coming in on his day off to test drive the vehicle with me. The dealership personnel were very professional and courteous. After delivering the vehicle there was a v day off to test drive the vehicle with me. The dealership personnel were very professional and courteous. After delivering the vehicle there was a vibration. When I called and told John of the issue I encountered he told me to bring it in and it would be taken care of at no cost to me. That service will bring me back to Cain in the future. More

I came in knowing what I wanted and Erik helped me by explaining the differences in the vehicles he had on the lot. He took care of the the test drive, financing & was very pleasant to work with. Every explaining the differences in the vehicles he had on the lot. He took care of the the test drive, financing & was very pleasant to work with. Everyone at the dealership was helpful and made us feel very comfortable with our purchase. More