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BMW of Ontario

Ontario, CA

4.9
760 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 760 reviews

August 13, 2022

Great customer service I highly recommend for services. All workers are helpful and answer all questions More

by Krystalcarrillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 16, 2022 -

BMW of Ontario responded

Hello. We are pleased to know that you are happy with the way we serve our customers here, at BMW of Ontario. Please don't hesitate to contact us in the future if you need further assistance with your luxury vehicle.

August 11, 2022

Came in for 2 new front tires and a low coolant issue and the car was done same day thanks to Robert Ibarra and the techs. Turns out the low coolant issues was due to a bad pump and all the parts were in sto More

by RolandoSotomayor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert,Ibarra
Aug 13, 2022 -

BMW of Ontario responded

Hello, the Service Department is grateful for your business, and BMW of Ontario appreciates your amazing review. Thank you for taking the time to leave one. We are so glad to read that we were able to service everything for your car.

August 11, 2022

Friendly, answered all our questions with great patience. Office was very clean. Very comfortable. Great car wash!😁 More

by sherimayrand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lissett and Mathew Gordon
Aug 12, 2022 -

BMW of Ontario responded

Our team is delighted to be told that you had a superb encounter with BMW of Ontario. We truly appreciate your contributing this marvelous rating on DealerRater. We are here and ready to help with any of your future vehicle needs. Thank you,

August 11, 2022

Courteous and professional but kind of pricey, they will get it done right for you More

by Pakleung168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Aug 13, 2022 -

BMW of Ontario responded

Our staff is thrilled to know that you had such a warm encounter with our team here at BMW of Ontario. Thanks for recognizing us with this fine comment online here on DealerRater. Please come again whenever needed.

August 10, 2022

Very professional employees and the dealership is very well kept. The lobby is clean and the snacks are great. More

by wavegonz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemisa
Aug 10, 2022 -

BMW of Ontario responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help!

August 09, 2022

Andrew was great in providing service. I had not been there in a long time, he made it a pleasant experience. More

by pachecomaria505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Aug 09, 2022 -

BMW of Ontario responded

I am glad to learn that you had such a superb visit with BMW of Ontario. Much obliged for your writing this top-notch commentary of BMW of Ontario on DealerRater. Thanks for doing business with us. Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com

August 09, 2022

Anthony from BMW Ontario is amazing. He really takes good care of his customers. He follows through on commitments and makes sure you're updated with the status of your vehicle. He kn More

by Msanti77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Aug 10, 2022 -

BMW of Ontario responded

Hello. Thank you for taking the time to leave such a perfect review for our Service Department. We're happy we could exceed your expectations and prevent you from incurring any unnecessary costs. BMW of Ontario is always here to provide exceptional service.

August 09, 2022

Great customer service, They are quick getting back to you on giving you a diagnostic. More

by Mariana Mendoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry García
Aug 10, 2022 -

BMW of Ontario responded

Thanks for taking the time to leave our dealership with such great feedback, Mariana. We are very glad that you're happy with your great and informative experience at BMW of Ontario and hope to see you again.

August 07, 2022

The experience was shaky at first but came out excellent at the end! Ernie and the shop foreman made me feel reassured in completing the job. But, as I looked my car I noticed this big scratch on the bu More

by maddy0309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ernie
Aug 09, 2022 -

BMW of Ontario responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding your recent service visit. Please send me an email with your preferred contact information to discuss this further. Thank you. Chris Mandry Service Manager BMW of Ontario cmandry@penskeautomotive.com

Aug 17, 2022 -

maddy0309 responded

Hi..I’ll back back from my vacation this weekend..I can meet with you any day next week from 7am-8am. Does that work with your schedule?

Aug 17, 2022 -

maddy0309 responded

My personal email is maddy0309@sbcglobal.net.

Aug 22, 2022 -

maddy0309 responded

Hi, Still waiting on a response! Thank you, Wayne Loria

Aug 23, 2022 -

maddy0309 responded

Hi, Still waiting! Several emails, a voice mail and left a message with Cesar. NO RESPONSE! Great customer service!

August 06, 2022

My experience with BMW of Ontario is always pleasant; my service advisor Ernie Dominguez and the other team have been most helpful. Introducing my vehicle workaround video is just a great thing that gives f More

by fmspecs7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez
Aug 08, 2022 -

BMW of Ontario responded

Hello, knowing that you had a pleasant experience is the best thing we could hope for. We're glad to know that our Service Team was helpful and provided you with one hundred percent satisfaction. Thank you for visiting us at BMW of Ontario.

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