
BMW of Ontario
Ontario, CA
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It took a little longer for my service to get done because I had to wait a week for the parts to arrive from Germany, but it got done and the vehicle runs perfectly. Overall I’m happy with the service because I had to wait a week for the parts to arrive from Germany, but it got done and the vehicle runs perfectly. Overall I’m happy with the service. Thanks BMW More
Earlier this year a got my first BMW from BMW of Ontario. The sales team and process went smoothly so I was set to get another new car this week, again the sales team was very good. Coincidentally, I had m The sales team and process went smoothly so I was set to get another new car this week, again the sales team was very good. Coincidentally, I had my first service for my existing car scheduled for today and it did not go well at all. I had n appointment for the first service and for them to correct a safety sensor that I was getting an error for. Despite having an appointment I waited for the Service Advisor for over 30 minutes, that alone isn't too bad as they were very busy. However, once I spoke to the Service Advisor he was uninformed about why I was there and had to input everything as if I had not given the information when I made the appointment. Then what I feel was the most unacceptable was when he said that they could not even diagnose my car for 4 days despite making an appointment over a week ago. I understand if there is a backlog but they knew when I was coming but I would have to wait until the following week for them to even plug it into the computer. I have asked for a call from the Service Manager so we will see what happens next. I already told the sales person that I will not be getting a car from them today, I first have to figure out who will service the 1 I have. More
BMW employees polite and quick to update, especially Sergio Herrera who handled my car easy to reached and update status for my car.. Thank you. Sergio Herrera who handled my car easy to reached and update status for my car.. Thank you. More
I had an excellent experience with a salesman by the name of Michael Wyland!! He was very helpful and always stayed in contact with me until the deal was complete!! He was very family oriented and so am I so of Michael Wyland!! He was very helpful and always stayed in contact with me until the deal was complete!! He was very family oriented and so am I so we had lots of great conversation!! He is really an awesome salesman and I hope him many more sales!! Thanks again for helping me with my BMW purchase!! Charlene More