BMW of Ontario

I recommend great service the adviser it's take care of the problem explained everything the problem explained everything More

Excellent customer service and great service center. Especially Artemisa Echiribel keeping me up to date with my vehicle and getting everything worked out. Especially Artemisa Echiribel keeping me up to date with my vehicle and getting everything worked out. More

After purchasing my 2021 540i, I was displeased to discover that my tail light had already gone out within the first few months of ownership. I scheduled an appointment with bmw of Ontario and they sw discover that my tail light had already gone out within the first few months of ownership. I scheduled an appointment with bmw of Ontario and they swiftly accommodated me a loaner for the week it took them to repair the issue. They just replaced the entire tail light which momentarily worked. After a couple of weeks the same tail light failed again and this time I’m getting all different kinds of warnings saying that the safety features are not functioning, warnings about regenerative braking and a power train misfire. I informed bmw of Ontario of these issues and was told I could be accommodated 3 weeks out if I wanted a loaner! Which isn’t an option as they need it longer than a week! After talking to the service manager about these potential safety hazards on a new car he agreed to get me in next day in either a bmw or Mini Cooper! He said he would call tomorrow to schedule and confirm. It’s been a week and no phone call has occurred. No voicemail has been left. I on the other hand have called 4 times and have left voicemails for the service manager that have not been returned! I purchased a brand new car and I shouldn’t have to deal with the vehicle components already failing ! This is a horrible way to treat your customers after getting the sale you desired. Don’t go here! They will forget about you! More

they are excellent down to earth and prompt thank you! the staff is very cool the staff is very cool More

The Customer service is excellent. Daniyal Binazeem kept me informed regarding the status of my car me informed regarding the status of my car More

Service is top notch. Very professional interactions from the first contact. The repairs were made and my car runs fine the first contact. The repairs were made and my car runs fine More

Great experience, very communicative throughout the entire service process. Staff very respectful and kind. Would definitely recommend entire service process. Staff very respectful and kind. Would definitely recommend More

Amazing customer service, and really admired the professionalism of the staff and the cleanliness of the entire facility. professionalism of the staff and the cleanliness of the entire facility. More

Anthony was knowledgeable and efficient to work with. It was a pleasure being in n out quickly! was a pleasure being in n out quickly! More

Service advisor, Anthony was awesome. Kept me informed and everyone is very friendly. Happy customer. and everyone is very friendly. Happy customer. More