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BMW of Ontario

Ontario, CA

Overview
Reviews
4.9
765 Reviews
Call Dealership (909) 787-2545
View Awards

1301 Auto Center Drive

Ontario, CA

91761

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Showing 765 reviews

July 13, 2021

I liked the video from the technician detailing the repair needs of my car. My advisor was very helpful in helping me with the Sunbit application. Very quick and easy process. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominquez
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Jul 14, 2021 -

BMW of Ontario responded

Thank you for the 5-stars, Mary! The team at BMW of Ontario is glad your experience was helpful. Safe travels.

July 07, 2021

Had to get the roof repainted because of sun damage I didn’t notice. Today my check engine light came on. Not happy with the vehicle. More

by tonycalderon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
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Jul 12, 2021 -

BMW of Ontario responded

Tony, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent vehicle purchase. Can you please email me at martyn.mayhead@penskeautomotive.com with your preferred contact information? I appreciate your time! Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com Assigned to Sarah Mapes (Click to reassign)

June 26, 2021

All good except time to short to understand all warranties offered..I end up having a 7500 bill that up to now don’t fully understand:) More

by wogau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Ignacio
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Jun 28, 2021 -

BMW of Ontario responded

Hi, Thank you for sharing your review. Your feedback is important to us here at BMW of Ontario and I would appreciate the opportunity to speak with you to address your feedback. Please email me at martyn.mayhead@penskeautomotive.com with your preferred contact information. Thank you, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com

June 26, 2021

Excellent service. Professional staff. Welcoming environment. Hands down the best. More

by tracydhall2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
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Jun 26, 2021 -

tracydhall2 responded

BMW of Ontario, thank you for your Excellent service and Professional staff. I appreciate how welcoming the environment is here at BMW of Ontario. Hands down the best place to service all of your BMW needs. Blessings, Tracy

June 23, 2021

The staff is always professional. The environment is always clean. More

by Puppies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Herrera my service representative always kind and very knowledgeable.
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Jun 24, 2021 -

BMW of Ontario responded

Glad to learn our team provided you with a great experience. We are looking forward to helping you out in the future here at BMW of Ontario!

June 17, 2021

Rafi the best best deals at bmw Highly recommended best Rafi the best best deals at bmw Highly recommended best service they’ll make sure you leave happy and satisfied The technician team best ever More

by Mjnnhm.v6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafi
Report | Print
Jun 18, 2021 -

BMW of Ontario responded

Thank you for such a wonderful review! We hope to see you back at BMW of Ontario!

June 13, 2021

Thank you Anthony Cornejo!! Excellent Customer service and Professional support. Thank you also for the updates regarding my vehicle and advising me on the service specials for my vehicle More

by Ginaromore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure I worked with Keiley Escarcega, Keiley Escarcega
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Jun 15, 2021 -

BMW of Ontario responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with our Service Department, and we hope that you will continue to choose BMW of Ontario as your dealership!

June 10, 2021

First I’m in love with my car! Bryon who was my sales rep was incredibly informative, helpful, and beyond kind. It was the best experience I have ever had purchasing a car and for that I know I made the righ More

by Janice Q
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Report | Print
Jun 11, 2021 -

BMW of Ontario responded

Congratulations, Janice! Buying a new car can be a big decision, and it's wonderful to hear that you had the best experience purchasing a car that you've ever had. We love knowing that you are extremely satisfied and happy. Thank you for your kind words about your salesperson being incredibly informative, helpful, and kind. We look forward to seeing you again here at BMW of Ontario.

June 10, 2021

Service advisor and all staff members were professional, honest, friendly and thorough. They didn’t try to upswell me on work I didn’t need like other area dealerships. More

by DavisTL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Allen
Report | Print
Jun 11, 2021 -

BMW of Ontario responded

Thank you for commenting on how the BMW of Ontario team was professional, honest, friendly and thorough. We appreciate your business!

June 09, 2021

Personnel from every department greeted me with a smile Personnel from every department greeted me with a smile and Sergio Herrera my service adviser was very attentive. I was informed at all times on p More

by Carmen@dltgrow.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Herrera
Report | Print
Jun 11, 2021 -

BMW of Ontario responded

Hi Carmen, Thank you for noticing everyone's smiles here at BMW of Ontario. We're glad the service was excellent and the team kept you well-informed on your vehicle. Thank you for your business and for this five-star review.

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