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BMW of Ontario

Ontario, CA

4.9
765 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 765 reviews

May 12, 2021

Warm, professional and friendly service, already got the excellent service around 5 years. Width space, clean circumstances and comfortable stay. Never missing, always keep the same. More

by benny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
May 13, 2021 -

BMW of Ontario responded

Thank you for your review, Benny! We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

May 10, 2021

Customer service was excellent. Michael Wyland was responsive but not pushy. Very accommodating, helpful, and knowledgable. I like that I submitted my inquiry online and did not receive emails/texts f More

by Cynbag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wyland
May 11, 2021 -

BMW of Ontario responded

Hello, thanks for the kind words for Michael and our team! We're glad to hear you received excellent service. We truly appreciate your recommendation and hope you consider BMW of Ontario again in the future.

May 09, 2021

Very happy with the service, it was fast! Ernie was really clear with the information. I went to get an oil change, the did it in approximately two hours, not bad for a BMW dealer! More

by Francisco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez , Keiley Escarcega
May 10, 2021 -

BMW of Ontario responded

Thank you for visiting BMW of Ontario for a quick oil change. We appreciate your kind feedback for Ernie, and we hope to have you here again, Francisco!

May 05, 2021

The dealership and service writer were friendly and professional. I also had a special request that the service writer was able to help me with. More

by castroalfonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Herrera
May 05, 2021 -

BMW of Ontario responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with our Service Department, and we hope that you will continue to visit us at BMW of Ontario!

May 04, 2021

They provide me with step by step Updates and video updates as well ! Amazing job. Will is the person I highly recommended. Friendly and patient. More

by Leo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will smiths
April 28, 2021

Zero stars! NEGATIVE 5 stars! First dealership I have been to where customers are treated as if we are not valued. BMW of Ontario treats customers as if they are doing us a favor. Does BMW of Ontario More

by Aisha I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Zellman; Noelia Casarez;
Apr 30, 2021 -

BMW of Ontario responded

Aisha, I am sorry to hear about any disappointment in regards to the level of customer service received. Your feedback is important to us and I would appreciate the opportunity to speak with you to address your concerns. Please email me at cmandry@penskeautomotive.com with your preferred contact information. Thank you, Chris Mandry Service Manager BMW of Ontario

April 28, 2021

Jerri Garcia was the associate that helped me, very professional and made the entire process stress free. Great person, great service. Thanks for every thing More

by Marcus Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerri Garcia, Keiley Escarcega
Apr 29, 2021 -

BMW of Ontario responded

Hi Marcus, At BMW of Ontario we thank you for your five star review. We strive to create a professional, stress free environment and so we are delighted that Jerri has made this possible for you. Thank you for choosing BMW of Ontario and we hope to continue to assist with all of your future automotive needs.

April 28, 2021

Very satisfied with my purchase of the X1! This is my introduction to the world of BMW and I am impressed thus far. I made my purchase via sales rep Joe Pickens who I found extremely knowledgable about a More

by Ajari909
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Pickens, Sergio Herrera
Apr 29, 2021 -

BMW of Ontario responded

Thank you for the excellent review! We are so happy to learn that the BMW of Ontario team exceeded your expectations and that Joe and Sergio each went above and beyond to ensure that your BMW was flawless. Congratulations on your new X1; we look forward to working with you again in the future.

April 23, 2021

I have purchased several BMWs over the years from BMW of Ontario. Each car has been well worth the money and the service department has always excelled my expectation. It is a wonderful place to do business More

by jpmbjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor Ernie Dominguez
Apr 23, 2021 -

BMW of Ontario responded

Hi there, At BMW of Ontario we would like to thank you for your five star review. We really appreciate your kind words and we express our gratitude for your return custom. Thank you for choosing BMW of Ontario and we endeavor to continue to assist with all your automotive needs.

April 21, 2021

Had a Great experience all around. Andres Becerra was exceptional sales rep. If I was the BOSS I would give him a raise. He knows his stuff. I highly recommend this place. Thank you for everything. More

by JorgeMedrano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Becerra
Apr 22, 2021 -

BMW of Ontario responded

Hi Jorge, Thank you sincerely for your five star review! We are very happy to know that you had such a great experience at BMW of Ontario. We strive for excellence always and pleased to see that Andres exceeded those expectations. We thank you for the recommendation and hope to see you again!

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