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BMW of Ontario

Ontario, CA

4.9
765 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 765 reviews

April 20, 2021

Customer service is always great. Pamela Allen my service advisor always identifies the service which my car needs. Pamela was able to find coupons for the service my car needed. More

by michellewalker53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Apr 21, 2021 -

BMW of Ontario responded

Thank you for the review! We appreciate you taking the time to share. Glad to learn Pamela took care of your needs and found those coupons! Come back and see us at BMW Ontario for your future vehicle needs.

Apr 21, 2021 -

michellewalker53 responded

You are welcome! Please continue providing great customer service!

April 15, 2021

Awesome dealership and service center, the whole staff are warm, friendly and professional. I strongly recommend this BMW of Ontario CA dealership with thanks to Ernie More

by fmspecs7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie
Apr 15, 2021 -

BMW of Ontario responded

Thank you for the kind review! Please come back and see us at BMW of Ontario for any future automotive needs.

April 15, 2021

They do good work and everything I just want him to have a better service you know and as far as leaving your car you have a loaner to get and to change adjustment on the prices not so expensive but that's More

by MichaelPh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemisia Echiribel
Apr 16, 2021 -

BMW of Ontario responded

Hello, Thank you for your review. Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience. Would you mind emailing your preferred contact information to me at cmandry@penskeautomotive.com? I look forward to speaking with you. Best Regards, Chris Mandry Service Manager BMW of Ontario

April 08, 2021

A wonderful experience with sales representatives that kept trying to find what I wanted on my car. My thanks to Andres & Rashad for not giving up on me. Because of them I was able to purchase the X3 suv More

by tequigirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Becerra & Rashad Whitlow
Apr 09, 2021 -

BMW of Ontario responded

Thank you for visiting BMW of Ontario. We will be sure to thank Andres and Rashad for helping you get your X3 SUV. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 07, 2021

Jerry Garcia was efficient, knowledgeable, professional and friendly. I really appreciated the updates and the timely return of my vehicle. Very good experience thank you. CStrigglers More

by drclstrigglers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Apr 08, 2021 -

BMW of Ontario responded

Hello, thank you for the great feedback for Jerry and our team! We're glad to hear your experience was very good. Let us know if there is anything else we can do for you!

April 03, 2021

Pamela Allen is the absolute best. She’s always professional and always goes above and beyond. She deserves 100 stars. Highly recommend her as a rep. More

by maureen_hildreth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Apr 05, 2021 -

BMW of Ontario responded

Thank you for your kind review, Maureen! We can't wait to share your feedback with Pamela, and we are thrilled to see that her consummate service made such an impression on you. If BMW of Ontario can do anything else for you, please be sure to let us know.

March 31, 2021

Highly recommend this place. it’s easy to make an appointment, and the staffs are kind. They finished the work on schedule. Everyone wears the masks. More

by CLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Apr 01, 2021 -

BMW of Ontario responded

Thank you for the five-star review! We are glad to know that you enjoyed your experience with us. Thank you for choosing BMW of Ontario.

March 26, 2021

Vehicle was not cleaned well lots of water spots on body glass roof was dirty wheels have lots of brake dust build up wheel wells have lots of mud splatter don't expect this on a new vehicle milage was reco More

by nbrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Mar 27, 2021 -

BMW of Ontario responded

Hello, I appreciate you taking the time to share your feedback. Given the opportunity, I would like to speak with you regarding the condition of your vehicle when you received it. Please email me at cmandry@penskeautomotive.com at your own convenience. Thank you, Chris Mandry Service Manager BMW of Ontario

March 20, 2021

Professional, polite, and honest. I have done several deals here over the years and always come back. Service Dept is excellent. Great dealership to do business with. More

by Gkinum2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Internet sales team, Keiley Escarcega
Mar 22, 2021 -

BMW of Ontario responded

Thank you for taking the time to share your great car-buying experience with Keiley! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

March 12, 2021

They did Excellent service and kinds quick service Every They did Excellent service and kinds quick service Every one was good and great I No complaints I like to come back and like to recommend my friend More

by Whjung50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Mar 14, 2021 -

BMW of Ontario responded

Thank you so much for letting us know both you and your BMW received only the highest quality care with our Service Department. Please let us know how else we can exceed your expectations here at BMW of Ontario!

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