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BMW of Ontario

Ontario, CA

4.9
764 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 764 reviews

January 29, 2021

Great experience- really enjoyed the pressure free experience from start to finish. The price was up front before I stepped foot in the dealership. The sales team involved in my transaction was great. More

by chikyluna10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah; Ignacio
Jan 30, 2021 -

BMW of Ontario responded

Thank you for the wonderful review! We are pleased to see that your visit to BMW of Ontario was an exceptional one. Congratulations on your purchase; we look forward to your next visit.

January 27, 2021

My visit was very professional and efficient. My service agent Sergio was very professional . The customer waiting area was very clean and COVID 19 safe More

by Rc3954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio from service department
January 22, 2021

Amber Madrid was awesome! She communicated with me to keep me updated on my transaction and I left with my new car in less than 45 minutes! More

by angiejump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Madrid
January 18, 2021

Professional service and a fantastic job. Even with covid absences they still got the job done in good time. M Performance Exhaust Install M2. Thanks More

by quadrantx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemisa Echiribel
Jan 18, 2021 -

BMW of Ontario responded

Thank you for the five-star review! We hope to see you again here at BMW of Ontario.

January 16, 2021

Great customer service, to the point. And the service on the car was excellent. Will Smith is an awesome individual and he makes BMW GREAT. More

by bigrob.sanchez1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will smith, Keiley Escarcega
Jan 17, 2021 -

BMW of Ontario responded

Thank you for the five-star review! We are delighted to know that you received great customer service with Will. We hope to see you again here at BMW of Ontario!

January 16, 2021

Very good service. Good help with the warranty coverage etc., Pamela Brown , who is my service advisor, is very nice and helpful. The faculty is nicely kept. More

by Akbarfirdosy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Briwn, Keiley Escarcega
Jan 16, 2021 -

BMW of Ontario responded

Thank you for sharing your positive service experience at BMW of Ontario! We truly appreciate your feedback so much. If there is anything else we can assist with in the future, please do not hesitate to reach out.

January 15, 2021

I did have some problems with my service. I like the fact you tried to fix it. So I am willing to work with you. More

by clif5543
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Jan 15, 2021 -

BMW of Ontario responded

Hello, I appreciate your feedback regarding your visit. Given the opportunity, I would like to speak with you about your experience. Please email me at martyn.mayhead@penskeautomotive.com. Thank you, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com

January 14, 2021

Service is always amazing! Loaner car was beautiful 🤩 and even though they were behind and it took some time to get my car back service had excellent communication with me and I am Extremely happy with t More

by kristaozuna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Jan 14, 2021 -

BMW of Ontario responded

Thank you for the wonderful review! We are delighted to know that you had a great experience with our Service Department. Please let us know if we can be of any further assistance.

January 14, 2021

Pamela at the service counter is the most pleasant, courteous and efficient service advisor I have ever met in my 35 years of working with dealerships. She keeps you up to date, always replies to a tex More

by jeffreymillertime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Allen, Keiley Escarcega
Jan 15, 2021 -

BMW of Ontario responded

Thank you for stopping at BMW of Ontario! We hope to see you again soon!

Jan 15, 2021 -

jeffreymillertime responded

Thanks to Pamela Allen you have a customer for life!

January 10, 2021

Service Department A+++ ServiceWill Smith keep me Service Department A+++ Service Will Smith keep me updating about my car explained well on everything for what they are doing. Will Smith took good c More

by Francis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Smith
Jan 11, 2021 -

BMW of Ontario responded

Thanks for sharing your excellent scoring of our services. We're glad to know you were well taken care of by Will. Have a great day!

Jan 11, 2021 -

Francis responded

Keep up the good work!!!

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