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BMW of Ontario

Ontario, CA

4.9
780 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 780 reviews

January 16, 2021

Great customer service, to the point. And the service on the car was excellent. Will Smith is an awesome individual and he makes BMW GREAT. More

by bigrob.sanchez1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will smith, Keiley Escarcega
Jan 17, 2021 -

BMW of Ontario responded

Thank you for the five-star review! We are delighted to know that you received great customer service with Will. We hope to see you again here at BMW of Ontario!

January 16, 2021

Very good service. Good help with the warranty coverage etc., Pamela Brown , who is my service advisor, is very nice and helpful. The faculty is nicely kept. More

by Akbarfirdosy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Briwn, Keiley Escarcega
Jan 16, 2021 -

BMW of Ontario responded

Thank you for sharing your positive service experience at BMW of Ontario! We truly appreciate your feedback so much. If there is anything else we can assist with in the future, please do not hesitate to reach out.

January 15, 2021

I did have some problems with my service. I like the fact you tried to fix it. So I am willing to work with you. More

by clif5543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Jan 15, 2021 -

BMW of Ontario responded

Hello, I appreciate your feedback regarding your visit. Given the opportunity, I would like to speak with you about your experience. Please email me at martyn.mayhead@penskeautomotive.com. Thank you, Martyn Mayhead General Manager BMW of Ontario (714) 448-1335 martyn.mayhead@penskeautomotive.com

January 14, 2021

Service is always amazing! Loaner car was beautiful 🤩 and even though they were behind and it took some time to get my car back service had excellent communication with me and I am Extremely happy with t More

by kristaozuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keiley Escarcega
Jan 15, 2021 -

BMW of Ontario responded

Thank you for the wonderful review! We are delighted to know that you had a great experience with our Service Department. Please let us know if we can be of any further assistance.

January 14, 2021

Pamela at the service counter is the most pleasant, courteous and efficient service advisor I have ever met in my 35 years of working with dealerships. She keeps you up to date, always replies to a tex More

by jeffreymillertime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Allen, Keiley Escarcega
Jan 15, 2021 -

BMW of Ontario responded

Thank you for stopping at BMW of Ontario! We hope to see you again soon!

Jan 15, 2021 -

jeffreymillertime responded

Thanks to Pamela Allen you have a customer for life!

January 10, 2021

Service Department A+++ ServiceWill Smith keep me Service Department A+++ Service Will Smith keep me updating about my car explained well on everything for what they are doing. Will Smith took good c More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Smith
Jan 11, 2021 -

BMW of Ontario responded

Thanks for sharing your excellent scoring of our services. We're glad to know you were well taken care of by Will. Have a great day!

Jan 11, 2021 -

Francis responded

Keep up the good work!!!

January 09, 2021

I was really happy that my car problems were fixed and I am hoping you will continue to treat me as good as it is in future More

by Johnsepang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Dominguez, Keiley Escarcega
Jan 09, 2021 -

BMW of Ontario responded

Thank you for your review! We hope to see you at BMW of Ontario again soon!

January 04, 2021

Excellent Customer Service! great deal!Oscar was very Excellent Customer Service! great deal! Oscar was very professional and was able to answer all the questions we have. The transition of my current More

by Virgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Sanchez and Sarah Carbajal
Jan 04, 2021 -

BMW of Ontario responded

Thank you for the positive feedback! We are happy to know that you were provided with excellent customer service, especially from Oscar. We value your business at BMW of Ontario!

December 31, 2020

Pleased as always. Always with a friendly smile and good customer service. Got my car serviced, my advisor made recommendation for the upcoming services needed More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artemisia
December 31, 2020

Worked with ZoAwesome dudeAmazing follow upRighteous Worked with Zo Awesome dude Amazing follow up Righteous individual Best ever car sales experience I would recommend him to others Great Lookin More

by salmon.wm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zo, Keiley Escarcega
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