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BMW of Ontario

Ontario, CA

4.9
765 Reviews

1301 Auto Center Drive

Ontario, CA

91761

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Showing 765 reviews

June 30, 2020

This is an amazing BMW service center! My car service experience was managed by Sergio H. who is honest, highly knowledgeable, professional and demonstrates exceptional customer service. Sergio also main More

by SJeniece
Recommend Dealer
Yes
Employees Worked With
Sergio H., Keiley Escarcega
June 30, 2020

Friendly + thorough communication. Tim was great to work with. I’d come back just because of his outstanding service. He helped me with all of my questions and concerns with kindness and respect. Thank you More

by rsjr80
Recommend Dealer
Yes
Employees Worked With
Tim Burgess
Jul 01, 2020 -

BMW of Ontario responded

Thank you for the great review. We will be sure to thank Tim for providing you with friendly and communicative service. We look forward to working with you again.

June 27, 2020

Mrs. Anderson is my favorite service advisor here.Very Mrs. Anderson is my favorite service advisor here. Very helpful and straight forward! Ask for her specifically! It will be the best decision you’ve More

by Mglalexander
Recommend Dealer
Yes
Employees Worked With
Pamela Anderson
Jun 28, 2020 -

BMW of Ontario responded

Alexander, thank you for taking the time to share your outstanding service experience! We're ecstatic to hear you're satisfied with level of customer service you received with Pamela! We appreciate your positive feedback, and we look forward to working with you in the future!

June 17, 2020

Sergio Hererra is a great service advisor.. Sergio always puts my mind at ease when my car has to be serviced.. I respect Sergio’s recommendations on what repairs are needed on my car.. More

by twins
Recommend Dealer
Yes
Employees Worked With
Sergio Hererra, Keiley Escarcega
Jun 18, 2020 -

BMW of Ontario responded

Thank you so much for recommending our Service Department! We appreciate your positive feedback and will happily relay your gratitude to Sergio and the rest of the team. Please let us know how we can assist you further.

June 12, 2020

Great Service!Pamela was a plus. She kept me updated Great Service! Pamela was a plus. She kept me updated with the Service Needed on my Car. I had to wait for Diagnosis On Car. The best part the More

by Blessed0
Recommend Dealer
Yes
Employees Worked With
Pamela
Jun 12, 2020 -

BMW of Ontario responded

Thank you for the wonderful review! We will be sure to share your happiness with Pamela and the team. We're glad you got back on the road safely; please come back if you need anything else!

June 12, 2020

Pamela was more than helpful, she went out of her way to make our experience the best. She worked with our Carmax warranty and even checked for pending bmw warranty items . can’t thank her enough More

by sumgboarder
Recommend Dealer
Yes
Employees Worked With
Pamela , Keiley Escarcega
Jun 13, 2020 -

BMW of Ontario responded

We're thrilled to find your experience with Pamela has been the best. Thanks for sharing your great feedback! We'll be sure to pass on your words of thanks. Please have a wonderful day!

June 02, 2020

Fantastic dealer. Not only is the dealer itself great to work with but Oscar and Sarah were fantastic. They did everything possible to make this the best experience and it was. We are so happy with our new More

by BT
Recommend Dealer
Yes
Employees Worked With
Oscar, Sarah
Jun 03, 2020 -

BMW of Ontario responded

Congrats on your new X7. We will be sure to than Oscar and Sarah for providing you with excellent service. We look forward to working with you again.

May 23, 2020

My service lady is the greatest. She has a few times known what I needed without me asking. She has made a difference. Thank you More

by Ybarclift
Recommend Dealer
Yes
Employees Worked With
Artemisia Pereira
May 24, 2020 -

BMW of Ontario responded

We are so happy to know the services were to your satisfaction. Thanks for sharing your experience. Feel free to reach out if we can help again.

May 22, 2020

Excellent service During this COVID-19 lock down, I called Pamela to ask for assistance, She agreed to help me find a nice car in my price range. Another excellent se More

by Juby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Allen
May 23, 2020 -

BMW of Ontario responded

Thank you for the great review, Juby. We will be sure to thank Pamela for providing you with excellent service. We look forward to working with you again.

May 21, 2020

I appreciate the great advise and help given by Sergio in getting my car repaired . He helped with the extended warranty coverage and the car runs great . Thank you More

by Ewaniszyk
Recommend Dealer
Yes
Employees Worked With
Sergio h , Keiley Escarcega
May 22, 2020 -

BMW of Ontario responded

Hi there, thank you so much for the kind words! We'll be sure to give your thanks to Sergio and our team. We are here anytime you need help.

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