BMW of Ontario

Very helpful and friendly I had a noisy engine and was having serious problems with it and even though my warranty had expired Pam helped me get the best deal possible. I had a noisy engine and was having serious problems with it and even though my warranty had expired Pam helped me get the best deal possible. More

Outstanding Support during my Mini Lease I recently finished up a lease I had with BMW of Ontario. I want to commend the service I was provided during my lease particularly on the part of Pa I recently finished up a lease I had with BMW of Ontario. I want to commend the service I was provided during my lease particularly on the part of Pamela Allen (Bryant) who was my on site point of contact for scheduling my maintenance visits. For each and every visit, my maintenance was accurately scheduled and my loaner car identified and ready upon my arrival. Having a super busy daily schedule, having such support provided is an absolute premium. Pamela was the consummate professional and an absolute joy to work with. Her and the rest of the staff at BMW made my leasing experience outstanding and one I would recommend to others. More

Smart Women Rock Car trouble is just that...TROUBLESOME!!! It's a huge inconvenience, but it's life. The only thing that makes these experiences bearable is having a s Car trouble is just that...TROUBLESOME!!! It's a huge inconvenience, but it's life. The only thing that makes these experiences bearable is having a service advisor that actually shows care and concern and does what they say they're going to do. For instance, if you say you're going to call me @ 10, please do so. Well, Pamela did and does just that. Her informative nature is bar none! Facts! I've never had a service adviser be so willing to explain the process thoroughly. Let's face it, customer service is what brings us, the customer back. If I felt like I wouldn't receive the attentiveness that Pamela provides, I'm sure I would go elsewhere. Bravo! More

Professional, knowledgeable, resourceful and caring! Pamela Allen in the service dept treated me with genuine care... I will always go to there because of her. When i had to tow my car in, several people Pamela Allen in the service dept treated me with genuine care... I will always go to there because of her. When i had to tow my car in, several people told me the shop was booked, but Pamela understood my emergency, calmed me down, even told me my towing was free since my car was under warranty (i didn’t know that) I started upset and frustrated that my dream car was having trouble, and by the end of it, she helped restored my Loyalty to the brand. Tiring took a long time, but it still went smooth. I have a “girl” advisor now for life and she really knows her stuff! Top Notch Service! More

Awesome exprience Just have to say I had a great experience here at Ontario bmw . The service adviser. Sergio Herrera did a excellent job on informing me about my vec Just have to say I had a great experience here at Ontario bmw . The service adviser. Sergio Herrera did a excellent job on informing me about my vechile from the time I left it to the time I got it back. Totally recommend this dealer and adviser More

Pamela Allen is an 'AWESOME' employee I want to THANK Pamela Allen for her wonderful customer service. She is always so patient and polite. I always have a ton of questions to ask and sh I want to THANK Pamela Allen for her wonderful customer service. She is always so patient and polite. I always have a ton of questions to ask and she answers them with such patience. I am most impress by her knowledge of BMWs. I probably would not come here if it wasn't for her. More

Honest, Fast, Friendly & No Pressure. Just got my new 330e! It is an amazing car! The buying experience was amazing, unlike other places I've been. The dealership is brand new and they hav Just got my new 330e! It is an amazing car! The buying experience was amazing, unlike other places I've been. The dealership is brand new and they have a nice selection of cars. More importantly, the sales guy (his name is Kirk btw) was extremely patience, answered ALL my questions, gave me a very good deal and he was not giving me pressure to take the car home right away... Kirk is the one to look for. More

Kirk Villeneuve is TOP SHELF! When I was shopping around for a new BMW M3, I came across Kirk Villeneuve. Many in the BMW and Porsche world know I am quite particular, but Kirk is When I was shopping around for a new BMW M3, I came across Kirk Villeneuve. Many in the BMW and Porsche world know I am quite particular, but Kirk is an unusually good, well-informed, knowledgeable and helpful as a BMW client advisor. I have purchased and owned BMWs and Porsches for 20 years in all four corners of the country and I would rank Kirk among the very top few client advisors with whom I have ever worked. If you are a long-time car buyer or enthusiast, you know it can be difficult to find a client advisor who is both extremely knowledgeable and honest...but they do exist here and there and Kirk is certainly one of them. More