BMW of Owings Mills

The process of purchasing a vehicle, to me, is horrible. It costs a lot of money, it is an asset- or lack thereof- that has monumental and sharp depreciation, and is typically very stressful. Purchasing a It costs a lot of money, it is an asset- or lack thereof- that has monumental and sharp depreciation, and is typically very stressful. Purchasing a vehicle from Tyrone challenged that perception. He was matter of fact, honest, and realistic- the opposite of a typical salesmen. I left the showroom on Tuesday feeling that I had made the best out of my situation, Tyrone and I created a fare and mutually beneficial deal, and finally, I don’t have any financial remorse. I would highly recomend Tyrone and NW MMW. Thanks Again! BPC More

Everybody was great, very friendly and accomodating. I got the whole BMW treatment in car setup and training. couldn't be happier. Exceeded my expectations! By the way, this website asking to registe got the whole BMW treatment in car setup and training. couldn't be happier. Exceeded my expectations! By the way, this website asking to register AFTER you have filled out the review is bad form. I rate this website poorly. More

Outstanding price, service, etc... George and Tyrone made you feel like you were family and were great. In would absolutely buy from them again. Tyrone was the best sales rep we've ever had buying a c made you feel like you were family and were great. In would absolutely buy from them again. Tyrone was the best sales rep we've ever had buying a car. No pressure, knew his stuff, easy going. More

Top Notch Dealership. These professionals are the very best at what they do. My first car buying experience was smooth and stress-free. They explain everything to you and let you make the best decisions best at what they do. My first car buying experience was smooth and stress-free. They explain everything to you and let you make the best decisions. My deal was done over the phone with David. The car was ordered and then delivered. Paperwork was done in 30 minutes. Bob handled the financing. Joy set up the BMW Assist. David went over the features of the car. It was a long time waiting for this car, but it was worth every minute. They deliver on their promises. That's for sure. More

My last BMW was the 745I 2002, absolutely horrible! It was the worse vehicle I ever owed, later I was advised that it was a bad year. However BMW didn’t care, after the warranty it was “no one listening was the worse vehicle I ever owed, later I was advised that it was a bad year. However BMW didn’t care, after the warranty it was “no one listening about a defective automobile. Determined never to purchase another BMW, I stumbled to NW BMW because Ms. Harris was there and in the past I knew her attitude toward customers and excellent service was beyond superb. It is because of Ms. Harris I purchased another BMW and I choose NW BMW. So far so good with this BMW, the dealership is excellent!!! More

I sent in a request for service through the website and never heard back. I called them on the day of my supposed appointment and was told I was not in the system. I scheduled a new service. When I arrived never heard back. I called them on the day of my supposed appointment and was told I was not in the system. I scheduled a new service. When I arrived after 45 minutes of traffic, I was told they gave away my loaner car and they would have to reschedule. I asked to see a manager and they left me sitting there for 5 minutes. I left and never went back. I was planning on this dealer being my BMW dealer for life, but now, I'm thinking of switching over to Audi. More

I hate shopping for cars and I dread the process I have normamlly gone through at other dealerships. I had done some reasearch and already had a good idea of what I could expect to pay and what my trade w normamlly gone through at other dealerships. I had done some reasearch and already had a good idea of what I could expect to pay and what my trade was worth. I was reffered to Paul Angel from a friend and he introdused be to Eric Lowery. They found me the car I wanted within the prce range I wanted to be in and got me out of there in a very short period of time. No surprises, hidden fees, no trying to sell me extra stuff, the finance process was painless. I kept waiting for the other shoe to drop and it never did. This was by far the best car buying experience I have ever had. On top of that I am really enjoying the car. More

Wonderful experience and courteous treatment from start to finish and very reasonable pricing. Except for oversight of only programming 1 of 2 keys to open vehicle (which required return to dealership to to finish and very reasonable pricing. Except for oversight of only programming 1 of 2 keys to open vehicle (which required return to dealership to fix), could not ask for a better car shopping experience. More

I originally bought my BMW through NW. They gave me by far the best price. Even though I live in VA, I still come back here for service. They always give me a service loaner. I can get appointments pretty far the best price. Even though I live in VA, I still come back here for service. They always give me a service loaner. I can get appointments pretty quickly. All the staff are polite and professional. Checkin is very fast. You don't have to wait while someone gets around to taking your car. They stay with the repairs until they are done. They are clear about the time to make them. There isn't a single DC that matches the performance of NW. The closest dealer to me takes forever to give you a service appointment if you didn't buy the car from them. It's a hassle for me to come around the DC beltway and get over to Baltimore, but it's worth the inconvenience to have my car serviced where I bought it. More

Eric is a great Client Advisor. I worked with him when I got my 2007 BMW 550 and when I just recently brought my 2011 535i X Drive. Eric is a professional that's customer service oriented and someone I have got my 2007 BMW 550 and when I just recently brought my 2011 535i X Drive. Eric is a professional that's customer service oriented and someone I have recommended to several friends and family. His willingness to work with the customer to make them happy with the product and cost is phenomenal! I will always utilize him for anything in the future. Luby More