BMW of Owings Mills

The whole team was excellent. Thank you Imran, Allie and Karen. Service team missed some items but nothing major. Thank you Imran, Allie and Karen. Service team missed some items but nothing major. More

Great people, great service. Michelle is wonderful as interim service manager! All work was done quickly and correctly. Michelle is wonderful as interim service manager! All work was done quickly and correctly. More

My service advisor is Mark,he's great! Saleman Eric is great man as well.Thee best BMW location. Saleman Eric is great man as well.Thee best BMW location. More

Amazing customer service. Karen is now like family. So warm, knowledgeable and attentive. Thank you! Karen is now like family. So warm, knowledgeable and attentive. Thank you! More

All of my concerns were addressed and the technician dug into the issues and solved them into the issues and solved them More

I love dealing with BMW of Owings mills. It makes my experience so much easier. Thank you. Derek is amazing It makes my experience so much easier. Thank you. Derek is amazing More

Had an amazing experience leasing my new BMW iX from BMW of Owings Mills. Honestly, it was probably the easiest car-buying process I've ever been through. Everyone there was friendly, zero pressure, and the of Owings Mills. Honestly, it was probably the easiest car-buying process I've ever been through. Everyone there was friendly, zero pressure, and they genuinely helped me get exactly what I was looking for without dragging things out. If you're in the market for a BMW or even just considering one, definitely go to this dealership. Super straightforward and made me feel like my business mattered. Highly recommend! More

Buying my X1 with Matthew Feit was fast and easy. I was very pleased with the speed and easiness of getting the purchase complete from start to finish. I was very pleased with the speed and easiness of getting the purchase complete from start to finish. More

Buying a car was simple, easy, and convenient. They were kind and friendly. I'm so happy They were kind and friendly. I'm so happy More

Karen Andersen was excellent during the initial stages of my car purchase. She was communicative, professional, and made the entire process smooth and seamless. I felt well-informed and supported as I naviga my car purchase. She was communicative, professional, and made the entire process smooth and seamless. I felt well-informed and supported as I navigated the details of buying my car. However, the experience took a significant turn once the purchase was finalized. After the sale, it became nearly impossible to reach Karen. My calls went unanswered, and any follow-up support I needed was completely neglected. It felt like her attentiveness disappeared the moment the deal was closed, leaving me feeling abandoned. To make matters worse, I discovered that the car I purchased had a cracked tail light—a flaw that was barely noticeable when I inspected it on a rainy evening at 6 p.m. I repeatedly called Karen to address the issue, but every time she assured me she would call back, I never heard from her. This lack of follow-through was incredibly frustrating. Unfortunately, this experience leads me to believe that the dealership’s management does not prioritize customer care once the sale is completed. It seems their focus is only on closing deals, not on building long-term trust or providing post-sale support. If you value honest, dependable service, I strongly recommend looking elsewhere. There are many dealerships that offer excellent customer care beyond the point of sale. In short, avoid this place—it’s just not worth the hassle. More