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BMW of Owings Mills

Owings Mills, MD

4.7
1,351 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,351 reviews

September 09, 2025

Insufficient attention to details of new BMW, once sale was made couldn't get me off the lot fast enough. Example: speed limiter button was activate, I couldn't go over 20 mph after leaving lot. Came bac More

by garygolkiewicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Howard Mei
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

BMW of Owings Mills responded

Thank you, Gary, for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the details of your new BMW. It is important to us that every customer feels fully supported after their purchase. We encourage you to reach out to us directly at BMW of Owings Mills so we can discuss these issues and ensure you have the assistance you need. Your satisfaction is our priority, and we hope to improve your experience moving forward. Sincerely, The Team at BMW of Owings Mills

September 08, 2025

It is impossible to get anyone on the phone- or to get anyone to call you back. The process of dropping off your car for service and picking up a loaner takes approximately 45 min. More

by MRGKAPLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns about communication and the time required for our service process at BMW of Owings Mills. Your experience is important to us, and we appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to reach out to us directly. We are here to help and ensure a better experience next time. Sincerely, The Team at BMW of Owings Mills

September 06, 2025

I was able to get my repair scheduled and performed at my convenience without a wait. The service writer and technician were excellent, as always. My car was returned clean and timely. More

by alyblango3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Rogers
Sep 06, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you had a seamless experience with your repair at BMW of Owings Mills. It's great to know that our service writer and technician provided excellent support, and we appreciate your recognition of their efforts. We look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

September 04, 2025

BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 04, 2025

My experience at Owings Mills BMW was overall positive. The dealership moved me through the buying experience fairly quickly but could have been quicker. More

by adam@peaketechnologies.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Wainwright
Sep 04, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Adam! We're glad to hear that your experience at BMW of Owings Mills was overall positive. We appreciate your insights and understand the importance of a swift buying process. If you have any further thoughts or need assistance, please feel free to reach out to us. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

September 03, 2025

Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

My expectations are a high and BOOM always meets them. Tech are approachable and eager to explain what is needed. Mark is great to work with. More

by rbnwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re happy to hear that BMW of Owings Mills consistently meets your high expectations. It's great to know that our technicians made you feel comfortable and explained everything you needed. We appreciate your kind words about Mark and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 02, 2025

Great customer service. I am pleased with the work they did. They had great communication kept following up with me every part of the process. More

by HANKOKORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie and John
Sep 02, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We’re glad to hear that you had a great experience with the customer service at BMW of Owings Mills. Our team prides itself on effective communication and follow-up throughout the process. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

September 01, 2025

Purchased a 330ix as an out of town buyer. Daniel did not string me out and we were able to cut a deal quickly. He arranged for someone other than pick me up at the airport and my car and th More

by Chicago buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Sep 02, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're happy to hear that your experience purchasing a BMW 330ix at BMW of Owings Mills was efficient and smooth, thanks to Daniel and our staff. We're glad we could make your out-of-town visit a pleasant one. We look forward to welcoming you again in the future! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

Jon Walker was great - honest, smart, and quick. He was able to pinpoint the issue and offered a solution in a timely manner. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker
Aug 31, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic feedback, Angela! We’re glad to hear that Jon provided you with honest and quick service, pinpointing the issue effectively. At BMW of Owings Mills, we strive to deliver top-notch service, and we appreciate you taking the time to share your experience. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

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