BMW of Owings Mills

My car had a recall that could be fixed with a SW update (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results (ECU reprogram). Organizing the appointment was easy and also dropping it off, very friendly and professional. They sent me a video with the results of a multipoint inspection, nice idea to do it this way. All was fixed and done very quick. My only complaint is that they lost paperwork that I gave them in the morning when I dropped off the car. As long as I pass the emissions now without having that I’m fine. More

Best dealership we ever worked with for buying a vehicle. No pressure from Robert Regino, Client Advisor. It was a great buying experience from beginning to end. No pressure from Robert Regino, Client Advisor. It was a great buying experience from beginning to end. More

The service was great and the price was good. The customer service was wonderful. I would give this place 5 stars. I differently Recommend BMW of Owings Mills customer service was wonderful. I would give this place 5 stars. I differently Recommend BMW of Owings Mills More

Great service! We were in and out on Saturday early. Our issues were resolved. We will use this location for our future BMW service needs! issues were resolved. We will use this location for our future BMW service needs! More

Courteous, efficient and knowledgeable. Great experience - by far the best BMW service in Baltimore. Will definitely use them Agra day recommend to my friends and colleagues. - by far the best BMW service in Baltimore. Will definitely use them Agra day recommend to my friends and colleagues. More

Scheduling was an almost mess. Four star is given however because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definiti because of prompt, direct, polite communication and work done when the car was taken to the dealership. Like some machine made using old yet definitive parts, I can kind of make not so wise decision during summer and came to think of it, made my first appointment after owning/having the car for half a decade by calling which was a mistake. I tried to utilize the chat feature of the website which led me to talk to a not so bright individual. I should have and one may want to use the website interface of a standard BMW website to schedule an appointment. The amount of taxes a city receives from this German manufacturer’s accomplishment can be used to feed such scheduling people instead of having them affiliated with the name BMW. Thanks to the service advisor for a simple yet efficient experience. More

No hassles. Straightforward process. Delivered the car we wanted at a fair price. Quick closing process without delays or constant upsells highly recommended Brandon’s great wanted at a fair price. Quick closing process without delays or constant upsells highly recommended Brandon’s great More

The customer service I received was excellent. My car was fixed in a timely manner even through it had alot of repairs to be done. fixed in a timely manner even through it had alot of repairs to be done. More

this dealership is a failure and should be closed down. I traded my 2019 ram 1500 for a 2020 Bmw X5 on 06/20/20 and until today 07/14/ 20 my trade in has not been paid off. My bank kept sending me notific I traded my 2019 ram 1500 for a 2020 Bmw X5 on 06/20/20 and until today 07/14/ 20 my trade in has not been paid off. My bank kept sending me notifications why i cancelled my insurance and that my payment is past due. I made several calls to bmw of owings mills to find out why they have not paid off the 2019 ram 1500, my people these were their responses: DAVID HESS MY SALESMAN FOR X5 HAS LONG BEEN SILENT, HE NEVER SHOWED ME THE FEATURES OF THE X5 LIKE A REGULAR CAR DEALER WILL DO. HE NEVER PICKS HIS CALL AT THE DEALERSHIP. MY PEOPLE, THIS DEALERSHIP MADE PAYMENT OF MY 2019 RAM 1500 TO THE WRONG BANK. DID THEY NOT HAVE THE PAPERWORK FOR THE PAYOFF QUOTE. IF I HAD NOT CALLED THEY WOULD NOT HAVE NOTICED THAT THE PAYMENT WERE SENT TO THE WRONG BANK. THIS DEALERSHIP SHOULD BE CLOSED DOWN .THE GENERAL MANAGER , THE FINANCE MANGER MARY BENAKNIN, RAGIME CAMPHOR THE DEAL PROCESSOR AND THE SALESMAN NEED TO GO BACK TO SCHOOL AND LEARN CAR SALES 101. More

I wouldn’t go anywhere else.I like the attention and the I wouldn’t go anywhere else. I like the attention and the service. The speed of the service and the quality of the work. And the car is always clean I wouldn’t go anywhere else. I like the attention and the service. The speed of the service and the quality of the work. And the car is always clean and firery bright when I pick it up. Thanx BMW of Owings Mills. More