BMW of Owings Mills

Thank-You Karen Anderson Buying a car came as more of a surprise. My engine failed so I had to get something new. I truly hate the process of buying new vehicles. However, Kar Buying a car came as more of a surprise. My engine failed so I had to get something new. I truly hate the process of buying new vehicles. However, Karen Anderson was phenomenal. She made the entire process seamless, she stayed in constant communication to ensure that she had exactly what I wanted. When I arrived she had a car that was ready with the all the features requested on my list. Her entire staff worked with me and were helpful throughout the entire process. I absolutely love my Ford-BMW and when I buy my next I will definitely return! Thank you Ms. Karen you are amazing! More

Awesome Experience Karen Anderson was very good and helpful. I felt right at home from the beginning till the end. She’s absolutely more than qualified to handle her job Karen Anderson was very good and helpful. I felt right at home from the beginning till the end. She’s absolutely more than qualified to handle her job and I recommend her services to anyone. More

Excellent! Happy experience with Northwest BMW team. Nothing bothered me during the whole deal for 2018 X5. All the staffs were really kind, professional, reason Happy experience with Northwest BMW team. Nothing bothered me during the whole deal for 2018 X5. All the staffs were really kind, professional, reasonable and very pleasant to work with. Special thank to Karen and Frank! More

Rick Buckley is the best Rick is the best, I have been dealing with him for over 15 years and every time he is wonderful. Very patient and willing to help you get exactly wha Rick is the best, I have been dealing with him for over 15 years and every time he is wonderful. Very patient and willing to help you get exactly what you want More

New used car I came in to look at one car, and tried two. Karen made time for me around other customers and worked to help me get all the information I needed to m I came in to look at one car, and tried two. Karen made time for me around other customers and worked to help me get all the information I needed to make a good decision. After a long wait to get through the paperwork, Frank got me through in record time! Great service all around More

The Northwest BMW Team Makes Holiday Miracles I am thankful to have worked with Mr. Greg Faustin and Ms. Teah Wedlock on a new 3 Series purchase. Both of these sales professionals were committed I am thankful to have worked with Mr. Greg Faustin and Ms. Teah Wedlock on a new 3 Series purchase. Both of these sales professionals were committed to my needs, clearly communicated the steps of the process and treated me with care. Happy Holidays to Greg & Teah. Thank you for your outstanding service! More

The Go-To-Salesmen Looking for the right vehicle is an adventure even with the internet. You can look all over the web at different sites but when it comes to gathering Looking for the right vehicle is an adventure even with the internet. You can look all over the web at different sites but when it comes to gathering the correct info and insight as to what a vehicle can deliver to meet your needs you need the right knowledgeable person. Eric meet all the areas of assisting me I getting into the right vehicle. Eric is one of the most reliable individuals in the car sales field that I have come across. I found a vehicle and Eric with his advice and knowledge I made the right purchase and enjoy it every day. I would and have recommended Eric to anyone with a want and need for a vehicle. More

Fantastic Eric made it his duty to assure I found a car within my budget! He stayed overtime and I found something better than I imagined! Eric made it his duty to assure I found a car within my budget! He stayed overtime and I found something better than I imagined! More

Amazing first class service! From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was t From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them! More

The Best Sales Rep I’ve EVER worked with. Mrs. Karen Anderson embodies “customer advocacy” in every true meaning of this phrase. She’s honest, an excellent listener, and a deal maker. I never Mrs. Karen Anderson embodies “customer advocacy” in every true meaning of this phrase. She’s honest, an excellent listener, and a deal maker. I never felt like I was being persuaded to purchase my BMW X5; upcharged to get features and capabilities I did not want or need; or made to feel my time, expectations, or experiences were not valuable or valued. From the moment I walked into the dealership I felt as if I belonged despite failure to wear business / business casual attire. Thank you. More