Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of Owings Mills

Owings Mills, MD

Overview
Reviews
4.7
1,356 Reviews
Call Dealership (410) 902-8700
View Awards

9702 Reistertowns Road

Owings Mills, MD

21117

Directions

By Type

Showing 1,356 reviews

December 03, 2025

The worst customer service at a dealership ever. Never again will I go to that dealership. More

by kyovogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Lowery
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand that your visit to BMW of Owings Mills did not meet your expectations. Your feedback is valuable, and we encourage you to reach out to us directly so we can discuss your concerns further. Your input is valuable to us. Sincerely, The Team at BMW of Owings Mills

December 01, 2025

I’m very pleased with my new BMW the customer service and staff at Owings Mills was outstanding. If you’re looking for a trustworthy, experienced, and professional sales person, I recommend Mr. Eric Lowery. More

by tffsmm22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Malone, Eric Lowery, Mark Johnson
Report | Print
Dec 01, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you're pleased with your new BMW and that you had an outstanding experience with our team at BMW of Owings Mills. Eric Lowery is indeed a valuable member of our staff, and we appreciate your kind words about his patience and knowledge. We look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Team at BMW of Owings Mills

November 30, 2025

Jon was great! Kept me informed on the process. My car was there for a total of 2 weeks. The warranty dragged their feet to get the repairs approved. I love Owings More

by Cuteoandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Report | Print
Nov 30, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that Jon provided you with excellent support throughout your car's repair process. We appreciate your loyalty to BMW of Owings Mills, and we're glad to know that our customer service stood out to you. If you need anything in the future, please don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

November 30, 2025

The service was able to quickly identify the problem. Service representatives handled the matter in a professional manner. I am hoping the issue is resolved this time. Thank you! More

by gokceo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker
Report | Print
Nov 30, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're glad to hear that our service team was able to identify the problem promptly and handle the situation professionally. We appreciate your trust in BMW of Owings Mills and hope the issue is fully resolved. Please feel free to reach out if you need any further assistance. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

November 29, 2025

Always great customer service! I buy all my cars there and it’s always a good experience. More

by phylbro
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imran, Howard Mei
Report | Print
Nov 29, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review, Phylbro! We're thrilled to hear that you consistently have a great experience with us at BMW of Owings Mills and that you choose us for all your car purchases. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 27, 2025

Very friendly & efficient service. Wait time was as told & expected. Like receiving video of work to be done and/provided. More

by pmc91860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
Nov 27, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced friendly and efficient service at BMW of Owings Mills. It's great to know that our communication about wait times and video updates met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 26, 2025

The Owings Mill team was very professional. Overall, it was a very positive experience. Thank you. More

by dajacobs10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
Report | Print
Nov 26, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team at BMW of Owings Mills. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson, Mark Johnson, Derrick Edwards
Report | Print
Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

It's Always a pleasure doing business with BMW of Owings Mills. Eric Lowery is Five Star Excellence every time. More

by LISA.BURNETTE7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse (Finance Man), Eric Lowery, Mark Johnson
Report | Print
Nov 24, 2025 -

BMW of Owings Mills responded

Thank you, Lisa! We truly appreciate your kind words and are thrilled to hear that you always have a great experience with us at BMW of Owings Mills. We're glad Eric provided you with five-star service once again. We look forward to seeing you next time! Sincerely, The Team at BMW of Owings Mills

November 23, 2025

Always great customer service. Professional, clean, nice atmosphere. Repairs completed in a timely manner. Easy to schedule routine and emergent services. Love that they offer comp More

by amcleod.2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson, Mark Johnson
Report | Print
Nov 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the customer service and atmosphere at BMW of Owings Mills. It's great to hear that you found our repair services timely and enjoyed the complimentary car washes. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

1
...
3
4
5
...
136