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BMW of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.7
1,348 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,348 reviews

May 16, 2025

Great service and Mark kept me informed on the progress of the recall We made another appointment for last recall More

by mark.levi1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that you received great service and that Mark kept you informed throughout the recall process. We appreciate your trust in us and look forward to seeing you for your next appointment at BMW of Owings Mills. Safe driving! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Mark always provides honest and excellent recommendations for my car. I never worry about being overcharged or having unnecessary work performed. Mark’s customer service is beyond excellent. More

by BKMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about Mark and are glad to hear that he consistently provides you with honest recommendations and excellent customer service at BMW of Owings Mills. Your trust in us is invaluable. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Had to leave car suddenly just before leaving town. They were able to replace the auxiliary battery and so far so good. More

by lpihearu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're glad to hear that we could assist you with your auxiliary battery replacement. At BMW of Owings Mills, we strive to provide prompt and reliable service to our customers. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're glad to hear that we could assist you with your auxiliary battery replacement. At BMW of Owings Mills, we strive to provide prompt and reliable service to our customers. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Bryanna is awesome, best experience I had at the dealership in 7 years. I hope to work with her every visit More

by tjreineck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
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May 16, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Bryanna at BMW of Owings Mills. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

MIchelle was a gem to work with. She makes the service expereince smooth and easy. Tank you! More

by jesaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Michelle provided you with a smooth and easy service experience at BMW of Owings Mills. We truly appreciate your kind words and hope to assist you again in the future! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

Good service and very knowledgeable staff Nice loaner and quick service all around an easy process More

by nrfshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

Took my car there for repair only to have them damage it when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even tho More

by kleanupwoman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

BMW of Owings Mills responded

Thank you for providing us with your feedback. We take these matters very seriously and are saddened to hear about the incident you have described. Please contact us at your earliest convenience so we can discuss this further and work towards a positive resolution.

May 20, 2025 -

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 20, 2025 -

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 14, 2025

I have owned many BMW's and this was my first purchase here and it was by far the best experience to date. More

by adam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imran Javed
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We are thrilled to hear that your first purchase at BMW of Owings Mills was the best experience to date. We appreciate your loyalty to the BMW brand and look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

Outstanding customer service! Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. More

by sadie.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark provided outstanding customer service and effectively communicated the issues and solutions for your vehicle. At BMW of Owings Mills, we strive to ensure our clients have a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 13, 2025

Very knowledgeable and recommended the best solutions to my concerns. Took the time to explain the repairs to me. More

by mmcneil973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are thrilled to hear that you found our team knowledgeable and that we could provide the best solutions for your concerns. We believe in taking the time to explain everything thoroughly to ensure a great experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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