BMW of Owings Mills

Can't find another dealership that makes buying a car so easy! The GM and their team do an outstanding job in all facets of the purchasing process! easy! The GM and their team do an outstanding job in all facets of the purchasing process! More

This is why I don’t like doing surveys for companies because you ask for written comments because you ask for written comments More

Made an 8:15 AM appointment for an oil change and ended up having to wait 2.5 hrs up having to wait 2.5 hrs More

Excellent customer service. Let you know how your service is going. Kept me informed by text. Let you know how your service is going. Kept me informed by text. More

When i came in, They were very professional and courteous. I was out in no time. Please bring your car in for your repairs and purchases. courteous. I was out in no time. Please bring your car in for your repairs and purchases. More

I was disappointed that it took two days as opposed to the 'couple' of hours I was told it would take. I was also disappointed that they didn't wash the car as they have always done in the past. the 'couple' of hours I was told it would take. I was also disappointed that they didn't wash the car as they have always done in the past. More

My service advisor, Jon, was fantastic. He helped me navigate a warranty issue and finally resolved a problem that had been ongoing for over a year. He was kind, communicative, and incredib He helped me navigate a warranty issue and finally resolved a problem that had been ongoing for over a year. He was kind, communicative, and incredibly responsive. I previously went to Catonsville, but switched to Owings Mills because of the superior customer service. Consider me a loyal customer—thank you! More

Eric is a great salesperson always very helpful and everytime I come to Owings Mills location they are always pleasant everytime I come to Owings Mills location they are always pleasant More

I had a flat tire which the previous auto shop couldn’t get a lug nut off so I had to have it towed to BMW on a Saturday morning. Not ideal. The service agent was great but they didn’t have the tire I ne get a lug nut off so I had to have it towed to BMW on a Saturday morning. Not ideal. The service agent was great but they didn’t have the tire I needed. No loaners were available but they did give me a courtesy ride home. On Monday they could not get the replacement tire until Tuesday. I had to pay $500 to have the lug nut drilled out. It was a very expensive flat tire experience. Of course I had to buy a new tire also. More

The customer service representative, Derrick, was excellent. The service itself, however, was quite deficient. The day before I brought the car in I checked to make sure the part was available and co excellent. The service itself, however, was quite deficient. The day before I brought the car in I checked to make sure the part was available and confirmed that it was. I had my car in as scheduled at 7:45 AM Friday. I was sent a video about two hours later, showing me the inspection of the under surface of the car and the tires. So I knew that the car was being worked on. I was actually told that this type of repair could take up to four hours. I had not heard word by noon, nor one, nor two. At 2:30 I checked with Derrick, who informed me that the car would not be available until the following Monday. I informed him that this was completely unacceptable as I was supposed to be leaving town on Sunday for one week. He then returned to the phone and said OK, we’ll have it ready sometime Saturday. This was likely a problem with scheduling too many service appointments with not enough staff. With better management if this was anticipated, I could’ve been informed to reschedule the appointment. There’s really no excuse for pulling the repairman off of my car after starting work on it. this It created major complications for me for the remainder of Friday and Saturday until my car was available. More