BMW of Owings Mills

Great Cars, lackluster aftersale I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expect I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expected. After the sale, I've had a few issues. One issue is that I had to come back 3 separate times to resign paperwork due to mistakes on the paperwork. I was shown a CarFax report when purchasing the vehicle, but not provided a copy of the report to keep. I called, but have not yet received a response in over a week. So I just ended up paying the $40 to purchase the CarFax report myself because I needed it for an insurance claim after someone backed into my car (in the first week of ownership) to prove no prior accidents to the insurer for diminished value. Eric Lowery is very friendly, but he is IMPOSSIBLE to reach by phone after the sale. After leaving many voicemails, I have still not received a callback from Eric. The service department is great and most of the "add-ons" being sold (protection packages, etc...) appear to be more reasonably priced at this dealership compared to other BMW dealers with the exception of the maintenance package. The real gem of this dealership is the very helpful and friendly "BMW Genius" Roy Dennis. He has done his best to provide me with the answers that I need at every visit. This dealership has it's ups and downs. I think the pricing is fair and the service is above average, but to really make this an outstanding experience, the upper level management needs to improve their after sale follow-up and communication with customers. I will be in the market for a BMW hatchback in the future for my wife. I will consider this dealership for that purchase, but I'm looking for a dealer with better communication. More

My sales person Carla Floyd and Eric Lowery were excellent. My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she w My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she was also funny and fun to work with. Eric laury works as hard as she did and they both together got my deal done. More

Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More

Professional Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Fo Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Forresters! More

Excellent I had been to 2 other dealerships looking for a similar BMW and Northwest was the most friendly nonpushing and willing to work in my budget. On the Te I had been to 2 other dealerships looking for a similar BMW and Northwest was the most friendly nonpushing and willing to work in my budget. On the Test drive he told me to drive the vehicle like I do normally because it is an investment you will be driving for a while and make sure you like how it handles for your specific style of driving. I have test driven 15 different vehicle with my wife in the past 6 months and this is the only dealer that has said that to me. The entire car but process was incredibly easy. From the time I walked in the show room to the time I left was 2.5 hrs. I will be recommending this dealer to anyone looking for a new or used BMW. More

Great experience at Northwest BMW! I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. I recently leased a BMW 340i. Northwest made the process easy and pleasant! Anthony Jones was my sales associate and he was fantastic to deal with. He was responsive and never made me feel pressured. Based on my experience with Anthony, I would definitely go back to Northwest and would recommend it to anyone interested in purchasing or leasing a BMW! More

M4 purchase Made inquiry on line. Anthony promptly contacted me to schedule a test drive. Car was ready when I arrived and we test drove the car and looked it ove Made inquiry on line. Anthony promptly contacted me to schedule a test drive. Car was ready when I arrived and we test drove the car and looked it over. Entire staff at the dealership were very friendly and welcoming. Purchased the 2016 M4 More

The Best Dealership Ever! This is my Fourth purchase I have had nothing but good experiences since day one. My Dealer Frank DiBlasi always gets me the best deals. I absolutely This is my Fourth purchase I have had nothing but good experiences since day one. My Dealer Frank DiBlasi always gets me the best deals. I absolutely love my car! I will refer anyone to Northwest BMW ask for Frank! More

Karen Anderson from Northwest BMW is the best. Karen Anderson made my first BMW car leasing experience super easy and pleasant. Very knowledgeable and professional. Walked me through the whole pro Karen Anderson made my first BMW car leasing experience super easy and pleasant. Very knowledgeable and professional. Walked me through the whole process and answered all my questions. I highly recommend him. Thanks Karen More