BMW of Owings Mills

From sales to service I've had a great experience I think if anyone is interested in Buying a BMW owe it to themselves to go to Northwest BMW, this is my fourth BMW three from Northwest BMW. The staf I think if anyone is interested in Buying a BMW owe it to themselves to go to Northwest BMW, this is my fourth BMW three from Northwest BMW. The staff, Karen Anderson whom I purchased two of my vehicles from was great, she worked hard to satisfy my requests. George Berkowitz the sales manager is awesome. The service department from Michelle Harris to the service manager Marshall Fallon also did a great job in taking care of my service needs. From my 2011-535, to the 2018 640, I've had nothing less than a great experience with the entire staff. More

Amazing customer service This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve c This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve call the service department of Northwest BMW and spoke with Jeff. As soon I arrived he had a rental car ready for me, I was never use to this cain of service from other!! Then the same thing happen with my wifes car and now with my second oil change ,the service was 10 out of 10. Every one was polite and professional. I? will recommend anyone to Jeff in the service department!!!! They have a costumer for life here Thank you guys Carlos H. More

Treated us like Family We was very pleased with service we received from Eric Lowry who advised us as if he was helping his family make the right decisions. We are very hap We was very pleased with service we received from Eric Lowry who advised us as if he was helping his family make the right decisions. We are very happy with our purchases and believe we have a very unique car and cashmere color exterior that we havent seen before. When you go tell Eric the guy with the Cashmere car sent you More

Excellent service Well worth the trip from CT, Karen and the rest of the staff at Northwest made for a fun, painless experience. Karen was so sweet, honest, and easy to Well worth the trip from CT, Karen and the rest of the staff at Northwest made for a fun, painless experience. Karen was so sweet, honest, and easy to work with. Went in for one car, left with two! I highly recommend her to anyone looking for a great deal on a beautiful new car. I will definitely be returning to Northwest in the future More

Buying a car was so easy, smooth & painless!! Jordan Ayres was our sales associate and is so friendly, honest, and understanding. We were not planning on buying a car until the end of summer/beg Jordan Ayres was our sales associate and is so friendly, honest, and understanding. We were not planning on buying a car until the end of summer/beg of fall but he listened to our needs and took the time to research and look up the different options which may suit our needs. He did not pressure us into anything and respectfully gave us the time to think over privately about which car we maybe interested in. When we decided what car we wanted and had to begin the paperwork process I was very hesitant because it was very close to the time of when the dealership closed and I did not want the paperwork to take for ever and I was reassured that it would not be that bad and it was not a problem at all. I honestly can not say better things about the experience and overall process. I will continue to highly recommend him to family and friends. More

My Great Experience at NW BMW The excellent experience that I received was out of this world. Especially the customer service that the sales rep Omari Latif provided. I know when I The excellent experience that I received was out of this world. Especially the customer service that the sales rep Omari Latif provided. I know when I want something very specific I can be the worst customer. Omari had a lot of patience when assisting me with picking out my vehicle. I think I ran him through a lot of circles but he was defitnetly able to get the job done. He was very detailed and organized and as much as I got on his nerves, I’m quite sure of it. He stayed very professional and did not rush me into just purchasing any vehicle More

Mr. Omari Wonderful staff especially Mr. Lateef, he exemplifies what it means to be a true car salesman, and very knowledgable about his craft. I MOST CERTAINLY Wonderful staff especially Mr. Lateef, he exemplifies what it means to be a true car salesman, and very knowledgable about his craft. I MOST CERTAINLY WILL RECOMMEND EVERYONE TO GO SEE HIM!! More

Excellent, friendly sales experience After a miserable experience with the Towson dealership sales team (fast talking, pushed exotic financing to get to my number, rude) after having taki After a miserable experience with the Towson dealership sales team (fast talking, pushed exotic financing to get to my number, rude) after having taking my old BMW for service there for years, I visited Northwest for the first time. What a difference. From the start Ms. Anderson made me feel welcomed. They had the vehicle I wanted and they worked with me to make it happen. Needless to say, I found my new BMW dealership and service center. More

My New 2018 BMW X6 - Thanks Eric Lowery! Eric Lowery is the Ultimate BMW Car Sales Manager and Salesman at Northwest BMW, Owings Mills. His professionalism and customer service skills are ex Eric Lowery is the Ultimate BMW Car Sales Manager and Salesman at Northwest BMW, Owings Mills. His professionalism and customer service skills are exceptional, including the quality time and effort that he puts into the initial customer contact and the overall sale of a car. Eric always goes the extra mile in his dedicated service to his customers. Eric loves his customers and makes you feel at home. You immediately become a part of the Northwest BMW Family. I know this personally, because I and my daughter, Chelsea, have been longtime very satisfied customers of Eric’s, since the early 2000s. We have purchased at least 7 awesome BMWs (3s, 5s and now the 6X series) from Eric. All series give you that ultimate driving experience. I am happy to say that on February 27th, I once again purchased a BMW from Eric. It is a brand new sparkling sporty white 2018 BMW X6. Awesome Car! Awesome Sales Manager! Eric is a Sales Manager and most importantly, a “man” with integrity. He is honest and fair. There is no hassle, no pressure and Eric will make your BMW DREAM CAR come true. KUDOS to Eric from Chelsea and I. So for the Ultimate Driving Machine and the Ultimate Sales Manager/Salesman, ask for ERIC LOWERY. I guarantee you that Eric will make your buying experience exceptional, as well as, make you look good sitting or driving in your NEW BMW!!! Keep up the great work Eric! You make Northwest BMW shine! We love ?? you. Val and Chelsea Allen More