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BMW of Owings Mills
Owings Mills, MD
1,022 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible.
BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive.
If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car.
But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs.
Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,022 reviews
August 16, 2017
My new BMW X1 I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test dri I purchased my BMW X 1 right off the showroom floor . My sales associate Duane was great .and explained all the car options to me. We took a test drive and he helped me to compare the X1 to the X3 . Duane provided excellent and professional customer service . Mark Levy , Finance Manager explained the financing agreement with me in detail and throughly answered all my questions . Mark even told me that I could always contact him if I had any other questions . More
by CarolBMWX1
Employees Worked With
Duane Saunders , Sales , Mark Levy , Finance
July 25, 2017
Remarkable Client Service I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I wo I recently purchased my 2nd vehicle from Northwest BMW and I was extremely satisfied with the remarkable client service I received. I was assured I would be satisfied and would leave with the vehicle I came to purchase. Not only did they stand by their word they made my experience in car buying exciting and stress free. I would recommend Northwest BMW to anyone who is looking for a great vehicle and remarkable service to check them out and ask for Eric Lowery and Russell you are sure to be pleased. More
by Faye's car dealership for life
Employees Worked With
Russell, Eric Lowery, Frank DiBlasi
June 23, 2017
The Extra mile My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre o My experience at North west was very proactive. The BMW advisor (Carletta) kept my concerrns in focus. The vehicle was thought to be certified pre own due to a error on there sight but went the extra mile to make my experience awsome. They adsured me that NorthWest BMW takes care of their customers way beyond the sale . I got a true since that customer loyalty is honored at NORTHWEST BMW MIKE 2013 535 HAPPY CAMPER More
by 1clearwayout
Employees Worked With
Carletta floyd, Mark levy, the sales manager, Eric Lowery
June 19, 2017
6 cars purchased at NW BMW/Honda N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and eng N.W. BMW has the best customer service around. The sales, and especially the service department is very much courteous, attentive, responsive and engaged to each and every customer. I have purchased ALL six of my vehicles from this dealership. I have and will continue to purchase from this dealership. My home is approximately 3 miles from another BMW dealership, but I will drive 14 miles one-way for great customer service. Thank you, Eric, Marvin in used cars sales, and the Service Team of Jeremy, Mark, Michelle and the Bob H in Finance. The Parts Dept is great.. thank you, Darius, Nick, Corbin, and for the first point of contact are the operators, cashiers thank you India, and Regime for always greeting me with a smile. The loaner car department is superb with always providing me with choices and great service. Thank You, NorthWest BMW for hiring people that care. Heather B More
by Heather B
Employees Worked With
Marvin Stanbeck (Sales), Bob Harris (Finance), Jeremy Cowan (Service), India(Cashier, Greeter, office assist), Regime (Cashier),Tierra ( Loaner Dept), Gary (Service), Brandon( lot specialist) Darius, Nick, Corbin of Parts Dept., Eric Lowery
June 15, 2017
SCAM ALERT! DO NOT BUY HERE! SCAM ALERT! DO NOT BUY FROM THIS DEALERSHIP! I bought a "Certified Pre-Owned" 2014 BMW 550i XDrive form them that they had advertised on autotrade SCAM ALERT! DO NOT BUY FROM THIS DEALERSHIP! I bought a "Certified Pre-Owned" 2014 BMW 550i XDrive form them that they had advertised on autotrader. I bought the car online and was assured it was in perfect condition before it was shipped. Having completed the paperwork I was told the car would ship the same day and would be shipped by the best possible carrier. Two days later when I called the car still had not been picked up. I called back twice more before they would give me the carriers info. When I called it just went to an individual's voice mail. I finally heard from the driver several days later. He barely spoke english and asked me to come pick up the car at a Car Max in town so he could make less stops. Not exactly the BMW delivery experience I have come to known. I declined and asked for the car to be delivered as required. When it finally arrived it was far from the perfect condition I had been promised. It arrived with a big dent in the passenger door, a peppered front bumper, very dirty and worst of all when I tried to start it up and drive it, the car had a "Drivetrain Malfunction" alert. When I called my sales rep to alert him, his advice was "I should drive it around for awhile and it should go away." What?! I called my local BMW dealership and they said to bring it in right away. I did. It has been initially diagnosed with a bad fuel pump and will undergo further testing once replaced. When I called Northwest back they put me on the phone with their service department who had no options for a resolution and instead just said, "It wasn't like that when it left you'll have to sort it out." I have called them 4 times since and asked to speak with the Management or Ownership, but no one has taken my call or called me back. I have filed a complaint with BMW North America and will update this review as more information comes to light. MOST IMPORTANTLY I DON't WANT ANYONE TO HAVE TO GO THROUGH WHAT I HAVE AND WILL CONTINUE TO. AVOID THESE GUYS! More
by MWagle
Employees Worked With
Eric Lowery
May 09, 2017
Happy Certified BMW 750 LI Owner! Eric Lowery Carletta Floyd Purchasing a Certified Used BWM 750 LI was an easy and wonderful experience. Carletta Floyd and Eric Lowery contributed to selling me the car of my dr Purchasing a Certified Used BWM 750 LI was an easy and wonderful experience. Carletta Floyd and Eric Lowery contributed to selling me the car of my dreams at the price I wanted. Sales and Finance teams were excellent. Carletta and Eric answered my myriad of questions and provided me with all the documentation I had asked for. More
by YOUSSEF A DAHMAS
Employees Worked With
Carletta Floyd, Eric Lowery
April 17, 2017
Great Cars, lackluster aftersale I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expect I purchased a CPO BMW from this dealership last month. The sale was smooth and the pricing was fair. they even offered more for my trade than I expected. After the sale, I've had a few issues. One issue is that I had to come back 3 separate times to resign paperwork due to mistakes on the paperwork. I was shown a CarFax report when purchasing the vehicle, but not provided a copy of the report to keep. I called, but have not yet received a response in over a week. So I just ended up paying the $40 to purchase the CarFax report myself because I needed it for an insurance claim after someone backed into my car (in the first week of ownership) to prove no prior accidents to the insurer for diminished value. Eric Lowery is very friendly, but he is IMPOSSIBLE to reach by phone after the sale. After leaving many voicemails, I have still not received a callback from Eric. The service department is great and most of the "add-ons" being sold (protection packages, etc...) appear to be more reasonably priced at this dealership compared to other BMW dealers with the exception of the maintenance package. The real gem of this dealership is the very helpful and friendly "BMW Genius" Roy Dennis. He has done his best to provide me with the answers that I need at every visit. This dealership has it's ups and downs. I think the pricing is fair and the service is above average, but to really make this an outstanding experience, the upper level management needs to improve their after sale follow-up and communication with customers. I will be in the market for a BMW hatchback in the future for my wife. I will consider this dealership for that purchase, but I'm looking for a dealer with better communication. More
by jcchapm01
Employees Worked With
Roy Dennis, Eric Lowery
April 14, 2017
My sales person Carla Floyd and Eric Lowery were excellent. My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she w My experience with my new BMW at Northwest BMW was one of a kind my salesperson Carla Floyd was remarkable focused and very very patient with me she was also funny and fun to work with. Eric laury works as hard as she did and they both together got my deal done. More
by Shanda Price
Employees Worked With
Carla Floyd, Eric Lowery
April 12, 2017
Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More
by Page6
Employees Worked With
Mark and Michelle
April 07, 2017
Professional Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Fo Venol Burke thorough knowledge of his job was efficient and effective in helping us to achieve purchasing the vehicle of our choice. Excellent! The Forresters! More
by Oliver & Barbara
Employees Worked With
Venol Burke
