BMW of Owings Mills

Great buying experience! Will Szymanksi and John Kim answered all of my questions with none of the typical pressure. I am already looking forward to my next BMW purchase. Tha Will Szymanksi and John Kim answered all of my questions with none of the typical pressure. I am already looking forward to my next BMW purchase. Thanks! More

Awesome Pt.2 Pricing was Excellent too! Thanks Eric??. I rated pricing as Excellent ! It didn't show. Sorry! Eric you made it possible!!!!! Rose Carr gets a 5 Pricing was Excellent too! Thanks Eric??. I rated pricing as Excellent ! It didn't show. Sorry! Eric you made it possible!!!!! Rose Carr gets a 5 Star rating as well. God's blessings upon you both. More

First experience ! From the moment we walked into the showroom, the staff was very supportive, encouraging, knowledgeable, and helpful. This purchase was especially impo From the moment we walked into the showroom, the staff was very supportive, encouraging, knowledgeable, and helpful. This purchase was especially important for me, because it was a gift for my 50th birthday. Wow ! What a way to turn 50 ! More

Great service Dunneille was amazing! He is very knowable and patient. He answered all my questions and even worked with my crazy work schedule. I will be sending al Dunneille was amazing! He is very knowable and patient. He answered all my questions and even worked with my crazy work schedule. I will be sending all my friends and family to him to experience his excellent customer service! More

Service I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was je I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was jerking, stalling when I attempted to accelerate, just not functioning as it usually would, while there were no indicators on the dash to warrant a trip to the dealer I knew something was wrong with my car, so I made an appointment. The shop foreman drove it on the highway and didnt notice the problems, and stated because no indicators were on the dash he would be going in blind trying to figure out what was wrong, in which I respect, but he was able to tell me I needed brakes, rotors and 2 new tires, totally $2000.00, go figure, one day later the check engine light came on, but then went off, it did that for a little over a week and finally I decided to take it in to another BMW dealer, I was told my fuel pump had gone up and I needed to replace my o2 sensors, which made so much sense with the way my car was running. My problem is the service I've received from Northwest has been nothing but subpar, one service visit I had to bring the car back the next day because the coils were still firing,then to find out from my warranty company I was over charged so I got a credit for future BMW service, the next visit the gear shift wouldnt move, they stated they replaced it but I couldnt drive the car off the lot because the gear shift still wouldnt move, as if to say it was never replaced. Why I returned so many times, I have no clue but I just want the service department to understand as a woman who dont know a whole lot about cars it is important to make her feel at ease when leaving her car at the dealership, and when you say the work is complete, then I should be able to drive my car off the lot without the same problem I brought the car in for. More

More Thank I Expected!! The service was awesome. Everyone worked together to help my vision come true. They were all pleasant and understanding. They made the whole process e The service was awesome. Everyone worked together to help my vision come true. They were all pleasant and understanding. They made the whole process easy and smooth sailing. More

Outstanding! Never could have a better experience! From start to finish every single person I interfaced with was the best! My experience was unlike any other car I have ever purchased. I tell everyone From start to finish every single person I interfaced with was the best! My experience was unlike any other car I have ever purchased. I tell everyone about it!!! More

Excellent Service This was first time purchasing a BMW and I love it! Everyone here were very professional! Melvin did an awesome job with the entire process! This was first time purchasing a BMW and I love it! Everyone here were very professional! Melvin did an awesome job with the entire process! More

A very satisfied consumer From start to finish the purchase of my 2016 M3 from Northwest BMW was the least stressful car buying experience I have ever had. The individual most From start to finish the purchase of my 2016 M3 from Northwest BMW was the least stressful car buying experience I have ever had. The individual most responsible for a great outcome was Karen Anderson. Her patience and positive attitude allowed me to proceed at my own pace without undue pressure. More

Exceptional service I have purchased 5 BMW's from Northwest.. They are very professional and take pride in their customers.. I will be purchasing again in the near furthe I have purchased 5 BMW's from Northwest.. They are very professional and take pride in their customers.. I will be purchasing again in the near further.. Thanks Karen Anderson More