BMW of Owings Mills

Sincere gratitude and customer satisfaction! I take this opportunity to commend and thank Mr Buckley, Mr Lowery and M's Jackson for their professional, kind assistance in the refinancing of my 74 I take this opportunity to commend and thank Mr Buckley, Mr Lowery and M's Jackson for their professional, kind assistance in the refinancing of my 740Li. Each and every step of the process was attended to, with all details explained every step of the way. This is my third purchasing experience with Northwest BMW and it will not be my last- I am totally satisfied with my automobile and consider myself a member of the Northwest BMW Family. Sincerely, A grateful and satisfied customer- Dr Kenneth M. Dean, Jr. 419-971-6361 More

Very professional and personal Karen Anderson was very personable and friendly. She was attentive to our questions and took the time to address all of our questions and concerns in Karen Anderson was very personable and friendly. She was attentive to our questions and took the time to address all of our questions and concerns in a friendly caring manner. I would say we she made us feel like we bought our BMW from a friend More

X6 MSport for Christmas! Wanted to get out of my 2010 ML350 to trade in and find more sport/luxury--- began browsing over at BMW Catonsville first-- they could not get me to t Wanted to get out of my 2010 ML350 to trade in and find more sport/luxury--- began browsing over at BMW Catonsville first-- they could not get me to the finish line. : ( Looking through the online inventory for (8) surrounding BMWs, I found BMW Northwest. : ) Purchased my first 2016 BMW X6 at NorthwestBMW. Everyone, and I truly mean everyone who works here seamlessly made this process the best for me! My sales rep Staci Johnson, "who came back in on her day off" to assist with my final purchase day, Bob, Darby in Client Relations, and Mr. John Kim "The Legend- Numbers Genius " Sales Manager@ Northwest Thank you so much! More

Fall Service Event Took my car in for the fall service check up. Ms. Jackson greeted me upon arrival and her service was exemplary. This was my 1st visit since the remod Took my car in for the fall service check up. Ms. Jackson greeted me upon arrival and her service was exemplary. This was my 1st visit since the remodel, its now comparable to Towson. More

BMW X-4 I was very impressed with the professionalism of the sells person. There was no pressure felt and I felt I received a far price for the vehicle purcha I was very impressed with the professionalism of the sells person. There was no pressure felt and I felt I received a far price for the vehicle purchased. I do feel however, that I should have gotten a better rate based on my Good credit. Sarah More

Nic is a very rude and unprofessional sales manager I'm an out of state buyer and I inquired about a used car listing. I asked 4 times for them to walk around the car and send me detailed pictures of an I'm an out of state buyer and I inquired about a used car listing. I asked 4 times for them to walk around the car and send me detailed pictures of any dings, scuffs, curb rash, touch-ups, or imperfections on the vehicle. I also asked them for service records. All I received were general photos of the vehicle without what I had asked for. They also sent me the Carfax and the warranty repair history. Granted they were high resolution and nice, they did not capture what I had asked. I mean how hard is it? The first thing someone does when they walk on the lot is look for these types of imperfections. Because I'm 200 miles away, I asked someone to do it for me. Is it that hard to put themselves in my shoes? When I expressed frustration, Nic told me that I lacked patience and that he would have no trouble selling the car because it was discontinued and at a very competitive price. Maybe he's stuck in the 90s, but we have ways to tell whether the prices are competitive online (it was just average) and I don't need some lame sales pitch. I've bought about a dozen cars in the last 3 years for friends and family - sight unseen. I wished him good luck on his sale and told him we were done. His response: "Luck not needed…you might need it finding a Z4 at that price." (Nice professional response, haha) So perhaps they have a higher standard of sales service for local customers, but if you're out of state, don't waste your time. I will take my money elsewhere. I deal with enough douchebags all day trading stocks and bonds. Don't need it when I'm shopping. Sales associate Anthony Jones who sent me the photos was very nice though. He remained very professional and admit to me that he was just starting, lacking experience. He even apologized. I like him. Unfortunately Nic, the manager, doesn't have such an excuse. More

Outstanding job by all of the staff. I was pleased with the internet process with John Kim. Once I arrived at the dealership all of the staff went above and beyond expectations. I was pleased with the internet process with John Kim. Once I arrived at the dealership all of the staff went above and beyond expectations. More

Part not in when promised; Northwest makes up for it. I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two d I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two days while car was being tended to. Picked up my car and it was washed and vacuumed and I felt like I was getting in a new car. The personnel made me feel very special. Quite impressed!! They made the most of what could have been a very inconvenient experience. More