BMW of Owings Mills

Nic is a very rude and unprofessional sales manager I'm an out of state buyer and I inquired about a used car listing. I asked 4 times for them to walk around the car and send me detailed pictures of an I'm an out of state buyer and I inquired about a used car listing. I asked 4 times for them to walk around the car and send me detailed pictures of any dings, scuffs, curb rash, touch-ups, or imperfections on the vehicle. I also asked them for service records. All I received were general photos of the vehicle without what I had asked for. They also sent me the Carfax and the warranty repair history. Granted they were high resolution and nice, they did not capture what I had asked. I mean how hard is it? The first thing someone does when they walk on the lot is look for these types of imperfections. Because I'm 200 miles away, I asked someone to do it for me. Is it that hard to put themselves in my shoes? When I expressed frustration, Nic told me that I lacked patience and that he would have no trouble selling the car because it was discontinued and at a very competitive price. Maybe he's stuck in the 90s, but we have ways to tell whether the prices are competitive online (it was just average) and I don't need some lame sales pitch. I've bought about a dozen cars in the last 3 years for friends and family - sight unseen. I wished him good luck on his sale and told him we were done. His response: "Luck not needed…you might need it finding a Z4 at that price." (Nice professional response, haha) So perhaps they have a higher standard of sales service for local customers, but if you're out of state, don't waste your time. I will take my money elsewhere. I deal with enough douchebags all day trading stocks and bonds. Don't need it when I'm shopping. Sales associate Anthony Jones who sent me the photos was very nice though. He remained very professional and admit to me that he was just starting, lacking experience. He even apologized. I like him. Unfortunately Nic, the manager, doesn't have such an excuse. More

Outstanding job by all of the staff. I was pleased with the internet process with John Kim. Once I arrived at the dealership all of the staff went above and beyond expectations. I was pleased with the internet process with John Kim. Once I arrived at the dealership all of the staff went above and beyond expectations. More

Part not in when promised; Northwest makes up for it. I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two d I needed a new rim and was promised it would be there and installed while I waited. I found out part was not in and was given a beautiful X1 for two days while car was being tended to. Picked up my car and it was washed and vacuumed and I felt like I was getting in a new car. The personnel made me feel very special. Quite impressed!! They made the most of what could have been a very inconvenient experience. More

Great buying experience Leased new X4 from Northwest. Had previous vehicles serviced there before but never purchased anything. Everyone from my client advisor Eric Strouse, Leased new X4 from Northwest. Had previous vehicles serviced there before but never purchased anything. Everyone from my client advisor Eric Strouse, to the Sales Manager Nic Brown to the financing wiz Frank DiBlasi were personable, professional and great to deal with. They weren't pushy, listened to what I wanted and made sure I was comfortable all along the way. I would definitely recommend this dealership. More

Best Car Buying Experience!!! This was my 2nd car purchase from this dealership. As always, they exceeded my expectations and stayed within my budget. Karen was a pleasure to work This was my 2nd car purchase from this dealership. As always, they exceeded my expectations and stayed within my budget. Karen was a pleasure to work with and I definitely recommend her to anyone looking to purchase a new vehicle in the near future! More

The "Ultimate" Buying Experience After not having a car note for almost 3 years, I had major buyers anxiety about my next car purchase. I found and old business card that I had from After not having a car note for almost 3 years, I had major buyers anxiety about my next car purchase. I found and old business card that I had from Venol Burke, who was then at another dealership. After contacting him, he advised that he was now at Northwest BMW. I was a bit nervous because in 2014 I had a not so nice experience with one of the sales reps who in no longer employed there at Northwest. Mr. Burke assured me that he would look out for my best interest and we scheduled a meeting. Mr. Burke operated with such a high degree of reassurance and integrity, that I was blown away. After one week, I drove off with my little piece of my "ultimate" driving 228xdrive. Enjoying my first week in my "Ultimate" driving experience and recommend Mr. Burke and Northwest BMW to anyone considering taking this leap! More

Excellent Service and super friendly people. I highly recommend Northwest BMW for service on all of your vehicles; not just BMW's. They service all makes and models. and super friendly people. I highly recommend Northwest BMW for service on all of your vehicles; not just BMW's. They service all makes and models. More

Excellent buying experience. Venol Burke was the best! I purchased 5 cars in the past and Northwest BMW was the best experience ever. I recommend Northwest BMW. From new happy BM Venol Burke was the best! I purchased 5 cars in the past and Northwest BMW was the best experience ever. I recommend Northwest BMW. From new happy BMW owner More

Best BMW dealer experience in MD After completing my first 3-year lease, which originated with another Maryland BMW dealer, I was looking for a second 3-year lease. The prompt, straig After completing my first 3-year lease, which originated with another Maryland BMW dealer, I was looking for a second 3-year lease. The prompt, straightforward, FRIENDLY, GENUINE service and price at Northwest BMW was head and shoulders above all of the interactions I've had with two other dealers in MD (Towson and Catonsville). I can not recommend dealing with Karen enough if you are looking for a great sales person who will treat you (and your time, and money) with respect. She was amazing! My husband is in sales and agrees with me wholeheartedly. Thank you Karen and Northwest! Their service department, has also been wonderful to deal with as I have a loaner until my new lease arrives (being shipped in from out of state). More