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BMW of Owings Mills

Owings Mills, MD

4.7
1,298 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,298 reviews

October 13, 2025

I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. More

by atochala20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! It's great to hear that you had an excellent experience during your oil change at BMW of Owings Mills. Our team strives to provide smooth and efficient service, and we're glad that we achieved that for you. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

For years this location has delivered great service. From purchasing to service. Mark always greets you with a smile. More

by teachwithclass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your loyalty to BMW of Owings Mills over the years. It's fantastic to hear that Mark has consistently provided you with great service and a warm welcome. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More

by bobfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2025 -

BMW of Owings Mills responded

Thank you for your feedback, Bob! We’re glad to hear that you found everyone at BMW of Owings Mills great to deal with. We appreciate your insight regarding the phone system and will certainly take it into consideration for future improvements. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

October 12, 2025

Took all day to do an oil change. Brought car in at 8 am …. Not returned til 4 Did not do requested tire rotation. More

by djoffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns regarding the time taken for your oil change and the tire rotation not being completed. We strive to provide timely service at BMW of Owings Mills and appreciate your input as it helps us improve. Please feel free to reach out to us directly, and we would be happy to discuss your experience further. We hope to better serve you in the future. Sincerely, The Team at BMW of Owings Mills

October 12, 2025

BMW of Owings Mills was able to take my car in even before my appointment time, and completed the work on schedule as planned. Mark was very friendly and took good care of me during the whole process. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2025 -

BMW of Owings Mills responded

Thank you, Chris! We truly appreciate your kind words about your experience at BMW of Owings Mills. It's great to hear that Mark provided you with friendly service and that we could accommodate your needs. Our team looks forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 12, 2025

Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing More

by bettyny25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2025 -

BMW of Owings Mills responded

Thank you for your review, Betty! We are glad to hear about your positive experience with Derrick and our service team at BMW of Owings Mills. It's our priority to provide exceptional customer service, especially during emergencies. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 12, 2025

I was very pleased with my experience and drove home with a car I love! More

by kasitney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Wilder
Oct 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us at BMW of Owings Mills and that you're enjoying your new car. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 11, 2025

We had an incredible experience at BMW of Owings Mills. Dyvonn was absolutely outstanding—friendly, genuine, and easy to work with. He made the entire process feel effortless and pressure-free. The finance More

by Christy M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dyvonn and Jesse
Oct 11, 2025 -

BMW of Owings Mills responded

Thank you so much, Christy! We're glad to hear you had an incredible experience at BMW of Owings Mills. Dyvonn, Jesse, and David are truly dedicated to providing exceptional service, and it's great to know that their efforts made your car buying process enjoyable and seamless. We look forward to assisting you again when you're ready for your next BMW. Sincerely, The Team at BMW of Owings Mills

October 08, 2025

Prompt, professional, and personable service. Provided expert advice and accommodated my dates and times that I was available. More

by tkatana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Howard Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben: Product Specialist
Oct 08, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you experienced prompt, professional, and personable service at BMW of Owings Mills. It’s great to know that our team was able to provide expert advice and accommodate your schedule. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

October 05, 2025

Mr. Mark is always friendly and professional. I appreciate the videos to show me what is or is not needed. More

by sherryhud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Sherry! We're glad to hear that you had a positive experience with Mark at BMW of Owings Mills. His friendly and professional approach, along with the informative videos, is something we pride ourselves on. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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