BMW of Owings Mills

loved this dealership, will definitely go back!! everyone at this family owned dealership is extremely polite and knowledgeable. We got two cars from Frank even though we lived an hour and a half awa everyone at this family owned dealership is extremely polite and knowledgeable. We got two cars from Frank even though we lived an hour and a half away from this dealership. but the service we got here brought us back again for the second car and now will definitely go back for the third car. More

Great experience ! John really took his time with no pressure selecting a car that met my needs .,. I had a pretty clear picture of what I wanted and walked away with th John really took his time with no pressure selecting a car that met my needs .,. I had a pretty clear picture of what I wanted and walked away with the right vehicle with John's help .He takes great care of his customers and spent time helping me make the best decision for me . Nice to find a salesperson with the customers best interest in mind and very knowledgable about the industry and what's involved in making the customer happy . Thumbs up ! More

Awesome experience They have a great staff. They treated me with respect the whole time. I would definitely recommend them to my friends. Thank you so very much. They have a great staff. They treated me with respect the whole time. I would definitely recommend them to my friends. Thank you so very much. More

A network of supportive, informed individuals My experience at Northwest BMW was the most respectful experience I have had in purchasing a luxury car. Karen Anderson was knowledgable of my needs a My experience at Northwest BMW was the most respectful experience I have had in purchasing a luxury car. Karen Anderson was knowledgable of my needs and interests as I moved seamlessly through the purchasing process. Each Northwest BMW representative who supported me after my purchase engaged me in conversation and the experience as if I was TOP PRIORITY. More

just by chance thought i would pull onto the bmw car lot and see what's new. after a quick pep of all the cars from the 3's thru 8's, mr casas welcomed me and asked thought i would pull onto the bmw car lot and see what's new. after a quick pep of all the cars from the 3's thru 8's, mr casas welcomed me and asked if he could help me. we talked cars for awhile, i thanked him and got in my car to leave. well, my car would not start! mr casas called service department to assist me with my car. they could not get started. found out bad starter over $1000 repair. left my car on the lot, went home and returned the next day. "why put that money into repairs instead of a new car?" mr casas asked. made sense to me. today i am a happy owner of a brand new bmw thanks to the fine service mr cases provided me. i love a happy ending :-) thank you sooooooooooo much mr. angel casas !!!!!!!!!!!!! carey bridgers More

Great & professional Would definitely buy another car here. Very pleasant experience. Look forward to a future purchase. Sales person Karen Anderson very professional e Would definitely buy another car here. Very pleasant experience. Look forward to a future purchase. Sales person Karen Anderson very professional even had an opportunity to meet general manager William Weller who made us feel very comfortable. This is our first BMW and not our last. More

BWX X5 purchase at Northwest We had been considering the purchase of a BMW X5 among other luxury SUVs for several months and as someone that dislikes the car buying process it was We had been considering the purchase of a BMW X5 among other luxury SUVs for several months and as someone that dislikes the car buying process it was not a something that I looked forward to. Fortunately, we encountered Barbara R. through the sales process. She was easy to deal with, responsive, knowledgable with respect to the product, and ensured a smooth process from the time we walked into the showroom to delivery. The price was competitive with online comparables and we would buy another car at this dealership. More

My 2nd purchase here Why would anyone drive 260 miles round trip to NW BMW when, within 15 miles of home are several BMW dealers? Simple... the experience at NW is consist Why would anyone drive 260 miles round trip to NW BMW when, within 15 miles of home are several BMW dealers? Simple... the experience at NW is consistently better and they always beat the price of the hometown dealers (Philadelphia). Believe me, I'd much rather not travel so far, but it's worth it. Barbara Ryland was a gem to work with also! More

Awesome Experience...Top Notch Dealership My wife and I were just browsing and the salesman Tyrone Greene provided extensive knowledge of the BMW models we were interested in. There was no pre My wife and I were just browsing and the salesman Tyrone Greene provided extensive knowledge of the BMW models we were interested in. There was no pressure to buy and after a few test drives we decided to inquire about financing, Tyrone guided us through the process seamlessly and about an hour later we were driving off the lot in our dream car. Kudos to Tyrone, George and the entire sales/financing team for an awesome experience. More

Amazing customer service and great overall experience Straight away we were treated like valued potential customers. That's what I liked, there was no hard sell and George Borkowicz spoke more as if he wa Straight away we were treated like valued potential customers. That's what I liked, there was no hard sell and George Borkowicz spoke more as if he was trying to help us through the process of buying a car, whichever kind of car, and wherever to buy. It was all about helping us to make a decision. That put us at ease and helped us to make a thoughtful and non-pressure decision. George gave it his all without coming on strong; as I told him, he should work as a motivational speaker because his commitment and belief in his product was infectious. Great job. We also liked the support and professionalism of Tyrone Greene. He stepped in at the right time to help guide us toward deciding on and completing the sale. So well done. Janee was wonderful too. I've bought several cars over the years in various places and never had an experience like I did at Northwest BMW. I'll definitely refer friends and colleagues to this location, and when the day comes where I may need another car I know where I will be going. More