BMW of Owings Mills

Patient Salesman I really enjoyed working with Darniell (hope I spelled it correctly. He never hounded me but worked until he sold me my new X1! He was a joy to work I really enjoyed working with Darniell (hope I spelled it correctly. He never hounded me but worked until he sold me my new X1! He was a joy to work with and I will recommend him to anyone looking for a car. More

Best experience Honestly probably the best experience I've had in terms of buying a new vehicle from a dealer. John exceeded my expectations. I would highly recommend Honestly probably the best experience I've had in terms of buying a new vehicle from a dealer. John exceeded my expectations. I would highly recommend him without hesitation. More

I was proven wrong All our lives, our family always drove Mercedes Benz. And I always said that Mercedes Benz was second to none. Later I drifeted to Lexus and was ver All our lives, our family always drove Mercedes Benz. And I always said that Mercedes Benz was second to none. Later I drifeted to Lexus and was very satisfied, until I went with my son to look at a BMW 5 series and was blown away with the the professionalism of the staff at BMW of Owings Mills. The BMW 5 series felt like home! I was on the back seat on purpose and it felt so comfortable. It is a very powerful machine, we went in to look at a 535 X for my son, and thanks to the excellent work of Angel Casas our sales rep and Keny the sales manager, we not only got my son his 535 X, but I also traded my 2014 Lexus ES 350 on the same day! Great sales team, great staff, and we were never pressured to do anything . Thank you guys. Ps. Now my wife is considering trading her ML 350 for a BMW also, keep up the good BMW of Owings mills! Pr. Paul Santos (THD) More

Excellant!!!!! Karen and Kenny were great, Im very pleased! I really had the BMW experience. Karen went the extra mile to make sure that I was happy with my purchas Karen and Kenny were great, Im very pleased! I really had the BMW experience. Karen went the extra mile to make sure that I was happy with my purchase. This was a very hard deal and they pulled it off to make sure that I was happy. More

Exceeds Expectations Yet Again Bought our second vehicle from Northwest BMW and the team exceeded our expectations again. Kenny, Angel, and George were incredibly helpful and profe Bought our second vehicle from Northwest BMW and the team exceeded our expectations again. Kenny, Angel, and George were incredibly helpful and professional. Kenny was extremely helpful in helping me pick the correct vehicle by providing multiple test drives and also his broad BMW knowledge. He really is an A+ team member and I can't thank him enough for providing honest and informative feedback to my questions and concerns. I settled on a wonderful 2-series and couldn't be happier. I did a European Delivery which Kenny and Angel organized. Everything was smooth as silk and I was able to do a week of driving in Bavaria. Kenny and Angel provided great communication and treated me like a VIP through the whole process. On delivery day at the dealer, the team seemed just as excited as I was about my new car. Again, a very smooth and painless process. I really can't praise the dealership enough. After dealing with others in the Washington DC area, I still drive an hour from my house to deal with Northwest BMW. They are that good and are worth it. Superior knowledge, customer service, and pricing! How can you beat that? More

1st Class Service!! Excellence is a virtue! My salesman Larry Brooks and the entire Northwest team really overextended themselves to accommodate my personal desire to find a great vehicle suitab My salesman Larry Brooks and the entire Northwest team really overextended themselves to accommodate my personal desire to find a great vehicle suitable for my family. They were closed when I arrived, yet their excellence to customer service left me feeling satisfied and I truly appreciated how they demonstrated this by staying 3hours after hours to close out my deal in a professional, organized manner. They also help me secure additional finance options that lowered my payment, extended my loan terms and lowered my interest rate. Wow!!!Thanks for the exceptional service...I will always purchase from Northwest. God Bless the team all year!!! I love my Kia Sorento!!! More

Awesome buying experience and service! My salesman Angel was awesome, knowledgeable, professional and courteous. Not only did he help us pick out the perfect vehicle he and the rest of the My salesman Angel was awesome, knowledgeable, professional and courteous. Not only did he help us pick out the perfect vehicle he and the rest of the staff made sure we knew how to properly operate and care for the vehicle. This was by far the best car buying experience I have ever had. The process was not long and drawn out and the staff explained everything in the buying process in clear detail. I will recommend this dealership to friends and family, first for the bmw experience, and secondly for the awesome staff. Thanks Northwest BMW! More

Decent experience, could have been better Angel was helpful, although I feel he could have been more helpful and personable. When I started communications over the phone with him, he was not Angel was helpful, although I feel he could have been more helpful and personable. When I started communications over the phone with him, he was not very social. He was more short and to the point. He answered my questions but very quickly and short. When I finally arrived at the dealership he was very much the same. Just very short and somewhat reserved. He did an ok job showing the vehicle i was interested in buying but I feel he could have elaborated on much of it. It did not seem like he was well informed about the car, more so that he read the description of the car online which I could have done myself. I am familiar with BMW and how much wiggle room they have int he price and after discussing the price with Angel, he quickly shot the offer down and kept pushing full price. However, I eventually worked with Paul Angel since I found some flaws with the vehicle. He was very personable and helpful. Not only that, but he knew the car was not in pristine condition and allowed some wiggle room with the price which was very helpful. It is not that Angel was a bad guy, but if i had to go back to Northwest BMW, I would like to work with Paul Angel again. More

My 3rd BMW from Northwest I have been a loyal consumer of BMW all my life. My last purchase make 6 total and this i stye 3rd one I bought from Northwest. I can't say enough a I have been a loyal consumer of BMW all my life. My last purchase make 6 total and this i stye 3rd one I bought from Northwest. I can't say enough about how great the team is and easy they make the process. NW has my loyalty and I highly recommend you go see Rick and George! More

What a great car buying experience. I spoke with six dealers before Angel and the Northwest understood what I wanted and at what price. No haggle, easy transaction. When we picked up t I spoke with six dealers before Angel and the Northwest understood what I wanted and at what price. No haggle, easy transaction. When we picked up the car what a great experience with everyone on the Northwest staff. More